Client administrator

Petersburg, VA Full Time
POSTED ON 3/26/2024

JOB DESCRIPTION :

  • The individual shall provide desktop support services and respond to and resolve service requests.
  • The ability to enter tasks into the Remedy action request system to create a ticket that describes the work to be performed.
  • Operate the Service Desk with Tier II systems support, to include providing on-site services for walk-in inquiries.
  • Manage accounts on the Remedy action request system portion of assigned responsibility for the job; input all relevant work request data within the Remedy action request system, and coordinate as necessary with the customer to resolve the requested work.
  • Provide problem resolution services in the areas of equipment maintenance, software and network infrastructure including remote access necessary to provide state-of-the-art performance that may include hardware and software installation and upgrades, troubleshooting, system configuration, and design and maintenance of databases.
  • Perform analytical, evaluation, management, and maintenance duties related to local network system components, software, peripherals and functionality of automated data processing and communications equipment.
  • The ability to provide and implement solutions to reported and discerned problems reported on this and related equipment / networks.
  • Perform network management responsibilities to include on-site monitoring of systems workload, system hardware component installation, configuration and operation.

DEGREE / EDUCATION / CERTIFICATION REQUIREMENT :

Individual shall have IAT-II certification (i.e. CCNA Security, Security CE, GSEC, GIC SP, S SCP, CySA ) IAW AR 25-2

CITIZENSHIP / SECURITY CLEARANCE REQUIREMENTS :

  • Must be a U.S. Citizen.
  • Must possess an active DoD Secret clearance.

The Alaka ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries.

Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement;

Last updated : 2024-03-26

Salary.com Estimation for Client administrator in Petersburg, VA
$89,814 to $123,758
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