Director of Quality - Clinical Quality Department

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

Benefits include:

• Generous Paid Time Off and holiday schedule with 4 weeks paid vacation per year to start and 12 paid holidays.

• More than 19 Federal healthcare plans with plans for employee, employee plus one, and employee plus family available. ANTHC covers 80% of all health insurance premiums and 100% of Short-Term Disability, Long-Term Disability, Dental, Vision, Basic Life, and AD&D.

• 401(a) retirement plan; ANTHC will contribute 3% of your annual compensation to the plan account each year, with up to an additional 5% match with a 6-year vesting schedule.

• 403(b) retirement savings plan with pre-tax and Roth options. Flexible Spending Accounts for Health Care and Dependent care are also available.

• Onsite Child Care is available in a brand new education facility.
  

• Onsite free gym access. Additional gym, rock climbing wall and salt-water pool available at the Alaska Pacific University for a small fee per semester. Steep discounts on outdoor equipment rentals for your Alaskan adventures!

• Tuition reductions for employees and their eligible dependents at the Alaska Pacific University.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary:

Works with the appropriate stakeholders and ANMC staff to facilitate the delivery of ever-improving quality clinical care to patients and customers. Focuses on continuous improvement and redesign of processes, utilization, and quality initiatives to enhance and improve clinical outcomes. Supervises departments and staff responsible for Quality Improvement, Infection Control, Data Resources, Risk Management, Patient Safety and Accreditation.

Responsibilities:

Working in partnership with all clinicians, provides the focus and leadership necessary for ANMC to rise to the challenges of achieving best practice standards for effective, safe, timely, patient centered, equitable, and efficient care.

Establishes credibility by building trusting relationships with key stakeholders. Develops strategies to improve clinical outcomes. Delineates specific policies and procedures that can be improved and implemented. Inspires staff throughout ANTHC to support quality initiatives. Develops priorities and focus for quality improvement activities.

Serves as the working leader for improving clinical performance practices, capabilities, and results; facilitating communication and sharing of best practices information; and fosters understanding and managing performance for guiding planning and opportunities for improvement.

Ensures the alignment of systems and processes to improve clinical quality. Continuous improvement will be targeted primarily at the interfaces between clinical core business groups and other committees that focus on inter-functional communication, process improvement strategies, process coordination and implementation.

Implements processes and methodologies for the sharing of best practices that support clinical quality improvement. Develops innovative ways to share best practices across both ANTHC and SCF boundaries. Manages data resources to align and maintain best practices, including the implementation and maintenance of an electronic health record. Manages resources to maintain ongoing readiness and regulatory compliance.

Facilitates and coordinates redesigning of processes and systems for improvement within the Performance Improvement Department that focus on resource efficiency, quality, and employee satisfaction. Provides assistance to executive leadership to design and operationalize new processes and practices. Coordinate consultants and other change agents as appropriate to plan, deploy, and evaluate best practices and processes for continuous improvement, positive outcomes, and sustainability.

As a member of the Quality and Performance Team, responsible for teaching, coaching, mentoring, and challenging staff in the use of Quality Management Principles as the preferred method of problem identification and resolution, and improvements.

Facilitates partnership with Southcentral Foundation (SCF) and maintain a positive work relationship and services with the ANTHC Corporate Office.

Maintains personal integrity in all aspects of communication and relationship throughout the organization. Be proactive and adept in communicating with peers and staff. Creates opportunities to celebrate the accomplishments of staff, physicians, and peers.

Provides leadership, direction, and guidance to assigned staff. Develops goals and priorities in conjunction with employees, and assigns tasks and projects. Develops staff skills and training plans. Counsels, trains, and coaches subordinate staff. Implements corrective actions and conducts performance evaluations.

Performs other duties as assigned.

Other information:

KNOWLEDGE and SKILLS

· Knowledge of Compliance/HIPAA process, regulations, and internal controls.

· Knowledge of quality improvement tools and methodologies.

· Knowledge of process improvement methods and measures.

· Skill in leading and implementing quality improvement initiatives.

· Skill in working with individuals, multidisciplinary teams, cross-functional groups and internal and external customers.

· Skill in comprehending complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others.

· Skill in communicating to people of diverse background, education, and experience including cross-cultural communication skills and ability.

· Skill in understanding and interpreting financial data, patient population demographics, and patient workload data and trending.

· Skill in management techniques to enhance subordinate productivity and maintain positive staff morale.

· Skill in managing effectively through influence. Is adept at creating win-win situations. Is politically savvy and handles complex situations with sensitivity.

· Skill in promoting cooperation and teamwork. Is inclusive of key stakeholders when making decisions that affect the organization.

· Skill in communication and relationship building.

· Skill in building strong teams and cultivating a culture of team work and collaboration. Exhibits warmth and provides clear, direct leadership.

MINIMUM EDUCATION QUALIFICATION

A Bachelor’s degree in Healthcare Administration or a related field.

MINIMUM EXPERIENCE QUALIFICATION

Non-supervisory - Ten (10) years of Quality experience or related experience.

AND

Supervisory - Five (5) years healthcare leadership experience.

PREFERRED EXPERIENCE QUALIFICATION

Experience in the Alaska Tribal Health System. Training or experience specific to worksite wellness programs is highly preferred, as is experience with implementation of systems change in worksite settings.

ADDITIONAL REQUIREMENTS

Travels frequently within Alaska in small fixed wing aircraft; travels outside Alaska.