Travel Management Office Supervisor

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

Benefits include:

• Generous Paid Time Off and holiday schedule with 4 weeks paid vacation per year to start and 12 paid holidays.

• More than 19 Federal healthcare plans with plans for employee, employee plus one, and employee plus family available. ANTHC covers 80% of all health insurance premiums and 100% of Short-Term Disability, Long-Term Disability, Dental, Vision, Basic Life, and AD&D.

• 401(a) retirement plan; ANTHC will contribute 3% of your annual compensation to the plan account each year, with up to an additional 5% match with a 6-year vesting schedule.

• 403(b) retirement savings plan with pre-tax and Roth options. Flexible Spending Accounts for Health Care and Dependent care are also available.

• Onsite Child Care is available in a brand new education facility.
  

• Onsite free gym access. Additional gym, rock climbing wall and salt-water pool available at the Alaska Pacific University for a small fee per semester. Steep discounts on outdoor equipment rentals for your Alaskan adventures!

• Tuition reductions for employees and their eligible dependents at the Alaska Pacific University.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary:
Under general supervision, supervises daily operations and staff of the Travel Management and Care Coordination Departments.

Responsibilities:
Provides leadership, direction, and guidance in policies and procedures to assigned staff. Sets goals and priorities and assigns tasks and projects accordingly. Develops training plans and ensures employees have necessary skills to perform duties. Counsels, trains, and coaches subordinate staff. Implements corrective actions and conducts performance evaluations. Ensures adequate staffing, coverage, and scheduling for department operations. Communicates with ANMC providers, case managers and regional healthcare organizations to ensure patient appointments, travel arrangements, lodging, transportation, and other logistical matters are completed. Ensures that the proper State and Federal Regulations are being followed. Serves as the first level subject matter expert in the area of Medicaid regulations and guideline interpretation and must be able to assist customers and staff in understanding what is required to obtain prior authorization, billing for transportation services and patient travel arrangements. Participates in divisional planning and administrative committees as assigned. Analyzes the departments’ processes, initiatives, and results. Coordinates departments’ services with other agencies and departments to resolve concerns and conflicts. Works collaboratively with healthcare providers, travel services, and outside organizations for department objectives. Monitors and ensures accuracy of documentation and records for billing as well as travel packets. Provides information and training regarding the range and availability of travel services. Compiles information and prepares presentations, booklets, and other informational tools. Develops, manages and monitors project budgets and contracts. Completes internal and external written and oral reports professionally and in a timely manner. Responsible for the production of required monthly reports. Communicates with other departments at ANMC to coordinate as needed. Utilizes a tracking system for clients to maintain an appropriate database of clients requiring follow-up and assures appropriate follow-up of customer-owners. Ensures customer satisfaction; researches and resolves customer concerns. Coordinates ground transportation for customers. Assists patients with finding local lodging and ground transportation. Makes follow-up calls as needed. Provides emergency response coordination. Dispatches appropriate medical staff and security. Coordinates ground transportation for medical emergency cases. Contacts and relays information to municipal police and fire authorities when necessary. Monitors fire and security alarms. Interlinks calls among physicians, medical support services and ANTHC statewide healthcare partners. Coordinates and supports services for Accredited Campus Life Safety Policies, Procedures, and Internal and External Disaster Plans. Directly oversees the ANMC Patient Shuttle Program. Reviews safety procedures in vehicles and equipment to ensure they are in proper working order. Establishes and/or changes routes and/or schedules for drivers to follow. Maintains shuttle supply inventories. Maintains records of mileage, maintenance expenses, accident reports, etc. Directly oversees the Patient Ground Transportation functions – Will service as a point of contact for Taxi’s, Lyft and/or Uber accounts management. Process invoices and claims for accuracy and submit for payment in a timely manner. Performs other duties as assigned.

Other information: