Patient Accounts Representative

Description

Are you looking for an opportunity to put your medical billing and collections knowledge to work? Do you enjoy working in a fast-paced office where your attention to detail skills really shine? Is providing excellent customer service something you strive for every day? If so, we have a job you should consider!

DUTIES & RESPONSIBILITIES:

• Responsible for daily balancing of cash and checks from patient encounters and electronically depositing these into the bank.
• Primary person to take SLIT (self-pay) payments for the Allergy Department.
• Payment posting for patient payments received through the mail. 
• Generate account statements for patients; answer patient questions regarding their account. 
• Create payment plans for patients based on practice criteria. 
• Manage patient account credits and refunds.
• Contact patients through email, written correspondence, and phone to inform them of overdue balances. 
• Posting unapplied payments to the patient charges. 
• Utilizing reports to ensure the correct insurance is on the claim prior to processing. 
• Electronically depositing checks received by the billing department into the bank. 

Requirements

• High school diploma or general education degree (GED); and equivalent combination of education and experience.
• Previous medical billing experience and familiarity with medical terminology
• Consistent professional conduct, meticulous attention to detail, and critical thinking skills and a positive attitude are essential.
• Excellent written and verbal communication skills required as well as interpersonal skills with patients, providers, and other healthcare professionals.
• Problem-solving skills to research and resolve discrepancies
• Proficient computer skills including ability to master the EHR and practice management software; Experience with NextGen preferred. 

Albany ENT & Allergy Services is proud to offer a consistent schedule with no weekend hours, a competitive salary, and a comprehensive benefits package, which includes health insurance, generous paid time off, and paid holidays.

If you are looking for a new opportunity with a practice that values its employees, believes in work/life balance, and prides itself on delivering compassionate, patient-centered care, we encourage you to APPLY TODAY!