Scheduling and Patient Service Lead - Albany

Department/Unit: Work Shift: Day (United States of America) Scheduling and Patient Services Lead – Albany Monday – Friday Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our team as an Scheduling and Patient Services Lead. An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (40 hours/week) Monday – Friday during normal business hours of 8:00AM-4:30PM. Primary Job Responsibilities: • Work alongside the Practice Coordinator/Manager to facilitate coordination of both front (check in/out) and/or back office • Answer incoming phone calls and direct appropriately to team members • Interact with a diverse patient population • Utilize the electronic medical record to maintain patient records via scanning or registration • Schedule appointments, new or follow up visits (Check-In/Check-Out) • Coordinate patient referrals and prior authorization for additional diagnostic testing or procedures (as needed) • Schedule Surgical Procedures (applicable to Surgery Depts only) Qualifications: • High School Diploma/G.E.D. - required • Associate's Degree - preferred • 3-5 years office experience or three years of related experience in a medical practice - preferred • Experience using an electronic health record and Microsoft Office a plus. • Excellent customer service skills. • Ability to multi-task in a high patient volume unit. • Ability to learn and utilize resources. • Strong time management skills. • Ability to review information and draw appropriate conclusions. • Good judgement and ability to problem solve; escalate issues as needed. • Strong teamwork skills and work ethic. Salary Range: $20.88/hr - $28.76/hr Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Albany Med is the centerpiece of medicine, research, and medical education in New York’s Capital Region and is the area's largest private employer with more than 10,000 employees. Albany Med offers excellent career opportunities in a wide range of roles in both patient care and administration. We value all our staff members and offer outstanding employee benefits including: Excellent health care coverage with lower copays at most Albany Med providers. A wide array of services and programs to support emotional, physical, and mental wellbeing Anchored in the state’s historic capital city, Albany Med offers a full range outpatient and inpatient care and is home to the region’s largest hospital, only Level 1 trauma center, and only children’s hospital. The downtown campus also offers opportunities at Albany Medical College. Albany Med partners with Columbia Memorial Health, Saratoga Hospital and Glens Falls Hospital to form the Albany Med Health System, serving more than three million people over 25 counties.