Community Engagement Clerk

External Posting

Title: Part Time Community Engagement Clerk

Classification: Community Engagement Clerk

Location: Arbor Hill/West Hill Branch

Reports to: Arbor Hill/West Hill Branch Manager

Updated: May 15, 2024

General Statement of Duties: This position is responsible for ensuring a safe and enjoyable library environment. In

general, this position responds to incidents of conflict in the library workplace and finds immediate solutions, including

contacting appropriate authorities. Incumbent also acts as a community liaison and assists with various library

programming. This position is under direct supervision of a librarian or other supervisory library staff member with leeway

permitted for the exercise of independent judgment in carrying out the details of the work.

Typical Work Activities:

• Communicates and enforces the library’s Behavior Policy

• Monitors library to ensure all patrons can enjoy a safe place to access materials and information

• Support library staff when dealing with difficult patrons

• Encourages patrons to exit building when not allowed in due to prescribed policy or banning

• Mediates problem interactions between patrons or problem interactions between patrons and staff, and/or contacts

• Serve as a positive role model for the library and community youth

• Assists with programming to entertain, educate and engage library users of all ages

• Assists with activities and events that support the personal, social, cultural and academic growth of young people

• Other duties as assigned
  

Required Knowldege, Skills and Abilities:

• Possess strong interpersonal skills

• Represent the library in a positive and friendly manner

• Knowledge of the neighborhood and community

• Ability to de-escalate and resolve conflict

• Ability to engage with visitors of all ages

• Ability to perform both independently and as a team member

• Ability to understand and follow oral and written instructions

• Demonstrate the ability to communicate emergencies to police and emergency personnel whenever required

• Possesses and demonstrate emotional maturity

• Demonstrates good judgement even in stressful situations

• Physical condition commensurate with the demands of the position.
  

Minimum Qualifications:

• Graduation from high school or possession of a high school equivalency diploma.
  

Work Schedule: 15-18 hours per week including weekends, afternoon and evening hours.

Revised 10/25/2023

Salary: $16.00 per hour

Deadline: Until filled

Apply to: Send cover letter, resume and 3 professional references including email addresses to:

Human Resources

161 Washington Avenue

Albany, NY 12210

hr@albanypubliclibrary.org

Albany Public Library is an AA/EO institution and is strongly and actively committed to increasing diversity within its organization.

Revised 10/25/2023