Person In Charge - Hayden, ID

Description J
ob

Title: Person In Charge (PIC) Reports to: Store Director Salaried or Hourly: Hourly Job Code: 000308, 100603 Department: Front End Date: December 2022 P
os

ition Purpose: Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Front End in the absence of store management to achieve sales and profit objectives. J
ob

Description: As a primary contact for customers, the Person In Charge (PIC) provides friendly, courteous, and helpful service. During the absence of the Store Manager and the First & Second Assistant Managers, the PIC is in charge of the store, with analogous authority to make necessary decisions to operate the store at maximum profit, efficiency, and superior customer service. When in charge of the store (generally at night) the PIC will supervise the store employees. The PIC also acts as a Cashier-Checker (see job description). May be required to work in many of the departments within the store. K
ey

Responsibilities & Accountabilities: · P

• vide customer service as currently defined by the employer within the scope of the position and within company policy. · R

• ponsible for appropriately handling emergencies, customer complaints, employee or customer accidents and supervising all store personnel. · M

• ntains high level of familiarity with company policies and procedures. · S

• ervises the sales floor to monitor service and replenishment of products. · R

• laces stock in displays surrounding the checkout area. · A

• ists in maintaining a clean and safe work environment within the store. · A

• ists other cashiers with computer, register, and scanner problems. · R

• ponsible for performing basic office functions to assist customers and personnel. · O

• rates electronically scanning cash register to total customers’ final bill. · R

• eive payment for customer purchase and count back correct change. · B

• groceries in paper, canvas, or plastic bags. Lift bags into grocery cart. Offer customer assistance with carry out, and perform that task if a Courtesy Clerk is not available. · M

• be responsible for completing close of day function in the office. · M

• be responsible for counting out of stock product. · M

• count tills when other cashier-checkers leave. · O

• er duties as assigned. J
  OB

RELATED QUALIFICATIONS: · A

• lity to follow company customer service procedures. Demonstrated prior customer service skills or related experience. · A

• lity to interact with customers and co-workers. · A

• lity to understand and follow instructions. · K

• wledge of all positions within the store. · A

• lity to work independently. · D

• ired: Prior experience as a clerk or manager. S
  UP

ERVISORY RESPONSIBILITIES: All

store employees during the absence of the Store Director or Assistant Store Director. PER

MITS/LICENSES: Var

ies depending on store location and state/county requirements. WOR

K ENVIRONMENT: %In

side: 100%%Outside: Rare Tem

perature Extremes: N/A Che

micals: Seldom (mild detergents or glass cleaner) M
AC

HINES, TOOLS, AND EQUIPMENT: six

-wheeled cart, grocery cart, box cutter, pens and pencils, spray bottle, rags, mops, broom, telephone/intercom, cash register, credit card scanner, computer, pallet jack, bailer PHY

SICAL DEMANDS: Con

stant (over 70% of the time) Fre

quent (30-70%) Occ

asional (10-30%) Sel

dom (1-10%) Lif

ting: Con

stantly lifts 1-10 lbs. Frequently lifts 11-20 lbs. Seldom lifts 21-35 lbs. Car

rying: Occ

asionally carries 1-10 lbs. Seldom carries 11-50 lbs. Pus

hing/Pulling: Con

stantly pushes/pulls 1-10 lbs. Occasionally pushes/pulls 11-20 lbs. Rea

ching: Con

stant knee to shoulder reaching. Seldom overhead and at or above shoulder level reaching. Sta

nding: Con

stant standing while on job. Sitting allowed on breaks. Wal

king: Fre

quent walking while on job. Cli

mb/Balance: Sel

dom. May use step stool while stocking/facing product on high shelves. Tru

nk Functions: Fre

quent neck rotation and bending of head. Occasional bending/stooping, twisting, crouching, and squatting. Seldom kneeling. Upp

er Extremity: Con

stant handling/grasping and repetitive motion while checking, facing, and replacing stock. Frequent fine finger manipulation. Vis

ion: Use

of peripheral vision and depth perception to move around store and push carts in aisles. Near vision used to operate scanner, make change, and troubleshoot equipment. Hea

ring: To

converse with customers, provide service, and receive questions from employees and customers. Answer pages and telephone. Spe

ech: To

respond to customers and employees and use intercom/telephone. S
af

ety – Sensitive Position: J
ob

responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others. U
ni

on and Non-Union: “The pay $17.00 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).” D
IS

CLAIMER: The

above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to phy

sically perform the listed job duties and requirements – e.g. lifting, standing, bending, etc. - please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store. Saf