What are the responsibilities and job description for the Manager Tradeshow and Demo Equipment Support position at Alcon?
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.
We foster an expansive culture and are looking for diverse, talented people to join Alcon! The Manager Tradeshow and Demo Equipment Support provides support services to Alcon's Surgical Products sales team by ensuring that all equipment and display assets are available and capable of accurately demonstrating all of Alcon's product features in Fort Worth, TX.
Primary Responsibilities:- Manage a team of equipment support specialists to ensure team readiness to provide support services for all trade show, wet lab, and sales demo activity.
- Ensure availability of all demo assets based on defined schedules established by event planners and sales resources.
- Ensure compliance to Alcon policies regarding demo processes, educational workshop practices, and any sales compliance requirements.
- Coordinate with third-party labor and support resources for all national, regional, and local meetings and conferences, including, decorating services, booth setup and tear down, electrical service, shipping, and drayage services, etc.
- Maintain and update training and best practices for the sales and equipment specialist role.
- Align and coordinate with the Field Service Leadership team to ensure local field service resources are available to support national conferences and any repair activities.
- Maintain the national demo pool of equipment to ensure all devices meets Alcon's operational specifications.
- Manage inbound and outbound logistics for all sales demo activity.
- Bachelor's Degree or Equivalent years of directly related experience (or high school 13 yrs; Assoc. 9 yrs; M.S. 2 yrs; PhD 1 yr)
- The ability to fluently read, write, understand, and communicate in English
- 5 Years of Relevant Experience
- 3 Years of Proven Leadership
Preferred Qualifications:
- Experience in medical device repair, medical device Field Service Engineering, Field Service Management, and/or medical device trade show event planning a plus
- Experience with Office applications and Service Max a plus
Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.
Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information. Equal Employment Opportunity Posters: If you’d like to view a copy of the Alcon’s affirmative action plan or policy statement, please email alcon.er@alcon.com.
EEO Statement: Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.
