Customer Training & Education Specialist

Alertus Technologies
Baltimore, MD Remote Full Time
POSTED ON 1/19/2022 CLOSED ON 4/8/2022

What are the responsibilities and job description for the Customer Training & Education Specialist position at Alertus Technologies?

Company Description Alertus Technologies is a pioneer and ascending market leader in mass notification solutions. When emergencies occur, our products protect the lives of countless staff, students, and personnel. Join an organization where we are passionate about offering well-developed products to our clients and are obsessed with customer satisfaction. Each individual in our organization has an integral role in the company's success and a direct impact on the life, safety, and well being of countless people at numerous institutions and corporations. We are an extremely loyal team that believes in promoting from within and investing in our employees.  Job Description We are looking for a training superstar to play a critical role in supporting Alertus' rapid growth. The Customer Training & Education Specialist will report to the Sr. Director of Customer Success and will be a key player in bringing our customer success mission to life. In this role, you will be responsible for the delivery and management of customer learning initiatives and education programs across the government, commercial, education, and healthcare markets. Key results of the role are ensuring a successful onboarding, driving product adoption, increasing usage, and achieving customer success and client retention.   Our ideal candidate possesses a diverse technical background and is a self-motivated problem solver with a strong desire to teach, train, and develop key customer stakeholders.  Once onboarded, the candidate will be able to teach and train the Alertus Mass Notification System from end to end, including all software and hardware solutions.  Alertus Technologies requires all new hires, regardless of work location, to be fully vaccinated or in the process of being fully vaccinated against COVID-19 by the start date of their employment. Some exceptions may be considered if within the guidelines of the company policy. All your information will be kept confidential according to EEO guidelines. EEO/AA Employer M/F/D/V  AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP
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