Regional Director of Operations (Western NC)

Brief Description

About our community

We provide management services to exceptional assisted living communities, personalizing in the approach of ensuring every resident has their specific needs met at every stage. We strive daily to create the best life for all we serve.

Position Overview

We are seeking a dynamic and experienced Regional Director of Operations to oversee and drive the operational excellence of our senior living communities within the designated region. The ideal candidate will be a strategic thinker with a proven track record of successfully managing and enhancing the performance of multiple senior living properties. This role requires exceptional leadership, operational acumen, and a genuine commitment to providing high-quality care and services to our senior residents.

Responsibilities

• Strategic Leadership:
• Develop and execute strategic initiatives to enhance the overall performance, resident experience, and financial health of senior living communities within the region.
• Collaborate with senior leadership to establish long-term goals, operational plans, and performance metrics.
• Drive consistent implementation of best practices, policies, and procedures across all communities.
• Operational Excellence:
• Monitor and assess the operational and financial performance of each community, ensuring alignment with organizational goals and industry standards.
• Identify opportunities for operational improvement, cost optimization, and revenue growth.
• Provide guidance to community leadership teams to resolve operational challenges and ensure compliance with regulatory requirements.
• Team Management:
• Recruit, train, develop, and mentor community leaders, fostering a culture of high-performance and accountability.
• Conduct regular performance evaluations and provide constructive feedback to drive continuous improvement.
• Promote teamwork, collaboration, and open communication among community leaders and staff.
• Resident and Family Engagement:
• Champion a resident-centric approach, ensuring that the highest levels of care, safety, and satisfaction are maintained across communities.
• Oversee the development and implementation of programs and services that enhance the quality of life for residents.
• Address resident concerns and feedback in a prompt and compassionate manner.
• Financial Oversight:
• Collaborate with financial teams to establish and manage budgets, financial forecasts, and cost control measures for each community.
• Analyze financial reports and operational data to identify trends and opportunities for efficiency.
• Regulatory Compliance:
• Ensure communities adhere to all relevant federal, state, and local regulations and licensing requirements.
• Proactively address compliance issues and collaborate with legal and regulatory teams as needed.
• Stakeholder Relationships:
• Cultivate strong relationships with residents, families, community partners, and vendors to promote a positive reputation for the organization.
• Represent the organization at industry events, conferences, and meetings.
  
  

Qualifications

• Bachelor's degree in Business Administration, Healthcare Management, or related field; Master's degree preferred
• Minimum of [X] years of progressive leadership experience in senior living operations or a related field.
• Proven track record of effectively managing multiple senior living communities or properties.
• Strong business acumen with the ability to analyze financial data and make informed decisions.
• Excellent communication, interpersonal, and leadership skills. In-depth knowledge of regulatory requirements and industry best practices in senior living.
• Ability to travel regularly within the designated region.
• Join our passionate and dedicated team as we continue to provide exceptional care and enriching experiences for our senior residents. If you have a passion for operational excellence and a commitment to enhancing the lives of seniors, we invite you to apply for the role of Regional Director of Operations in Senior Living.