Support Specialist

Our story

At ConsumerMedical, an Alight company, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

 

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

 

Join our team. Because transformation takes a workforce. Learn more at careers.alight.com. 

Position Summary:

The Remote Expert Opinion Support is responsible for receiving, organizing, uploading, and distributing paper medical records and imaging discs received for remote expert opinion as well as shipping hard copy content requested by remote expert opinion participants.

Essential Job Functions:

• Report to the Norwell, MA office to receive paper medical records and imaging discs sent by providers’ offices and participants for remote expert opinion, as needed
• Organize, scan, and upload medical records and imaging to appropriate internal platforms and databases
• Communicate the upload of medical records and imaging to Case Coordinators and Senior Case Coordinators
• Maintain organization of paper medical records and imaging discs and destroy according to HIPAA requirements
• Assist Case Coordinators and Senior Case Coordinators with outreach to providers and healthcare facilities as needed  
• Report missing records to the Case Coordinator Managers
• Ship authorization forms and final reports to remote expert opinion participant as requested
• Generate return shipping labels to provide to participants for shipment of material for remote expert opinion
• Ship medical records and imaging discs to participants upon request of the Case Coordinator or Clinical Team
• Adhere to all confidentiality and HIPAA requirements as outlined within ConsumerMedical an Alight Company’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
• Fulfill those responsibilities and/or duties that may be reasonably provided by ConsumerMedical an Alight Company for the purpose of achieving operational and financial success of the Company

Preparation, Knowledge, Skills & Abilities

• Entry level position requires a high school diploma
• Must be organized, detail oriented, creative, and professional
• Proficient computer skills, including use of Microsoft Outlook, Word, Excel and knowledge of Adobe PDF software
• Strong organizational skills
• Excellent written and verbal communication skills
• Enthusiastic, must enjoy working independently and in a team environment
• Must be comfortable with a fast paced, evolving operation
• Flexible and willing to perform other tasks as assigned

Other Duties and Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

 

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

 

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.  

 

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.  In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

 

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

 

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

 

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.