Director, Continuous Improvement AE Region

Join a team that is changing millions of lives. 

Transforming smiles, changing lives. 

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible. 

Ready to join us?

About this opportunity 

As we are driving a CX transformation across the region to become customer obsessed, Align is looking for a Director, Continuous Improvement for the AE Region. This leadership position will be responsible for evolving the CI culture in the commercial, customer success organization, driving improvements for our customer experiences and leading a team of highly talented CI leaders’ units across the Americas and European region.

With our organization embarking onto a journey towards customer obsession, this position will influence how we improve services internally, impacting customers externally in the region providing expertise, technical assistance, consultation, coaching and training to local leadership and front-line staff in application of CI to solve organizational & customer problems. Additionally, this position will use design thinking / Customer journey mapping to improve services we provide for our customers.

As we move from transforming to scaling experiences, this position will support the local markets post implementation with continual support and structure to ensure that improvement culture will strengthen over time.

This includes conducting workshops, implementing lean concepts such as visual management, leader standard work, A3 thinking and daily stand-ups as well as LSS, design thinking and customer journey mapping. This position will report into the Sr Mgr, CI in North America.

In this role, you will… 

• Drive customer experience continuous improvements (Ci) through the usage of Ci tools and implementation of Ci behaviors and methodology into the daily ways of working and improving CX for our customers along the Align digital platform.
  
• Encourage the development of "Best in Class" practices and take the proven Ideas across Americas and Europe (AE) Commercial and Customer Success Business Units.
  
• Train and mentor Ci Ambassadors (Green Belts, Black Belts) to attain the Best-in-class culture, passion and tenacity so that they become the seed to influence the rest of the commercial, operational and functional team.
• Present and coach executive leadership in AE region in importance of CI behaviors, habit loops and improvement management to drive internal CI culture in order to impact our customers positively through VOC generated improvements.
  
• Act as a change agent for AE Business and ensure successful execution of CX improvement projects and CX culture improvement initiatives.
  
• Lead and manages high level, cross functional team through improvement (Kaizen) events, green belts and black belt projects using a knowledge transfer model.
  
• Build out and lead the AE CXI team to achieve regional& global impact on business processes and customer experience.
  
• Serve as general subject matter expert for projects & project teams. Lead, support, guide, and coach the process owners in the Align Ci elements using Lean Six Sigma methodologies and own the content and strategic advancement of the CI methodology globally.
  
• Ensure existing processes maintain a high level of performance while continuously reviewing and refine those processes to make additional improvements.
  
• Ensures the effective fulfillment of objectives and deadlines assigned.
  
• Participate in proactive team efforts to achieve departmental and company goals.
  
• Perform other duties as assigned. 

In this role, you’ll need … 

Bachelors in Business Administration, Engineering, or related field. Master's degree or other advanced degree preferred.

REQUIRED EXPERIENCE
• Experience in Lean Six Sigma projects management and Lean deployment.
• Experience managing commercial business teams strongly preferred.
• Certification in Lean Six Sigma Master Black Belt, Kaizen facilitation, Project Management
• 12 years of related experience

SKILLS /COMPETENCIES
• Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication.
• Ability to plan, organize, prioritize, work independently and meet deadlines.
• Knowledge of Lean Six Sigma Methodology and Lean ways of working.
• Knowledge of Minitab, Microsoft Word, Excel, PowerPoint, Visio, Access, Project
• Demonstrate Align Technology values – Adaptability, Trust, Excellence, Accountability, Mutual Respect.
• Ability to apply intermediate statistical concepts, such as graphical analysis, hypothesis testing etc.
• Ability to train, coach and project management of Green Belts projects.
• Ability to deliver cross-functional commercial black belt projects

Sound like a good fit?    

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.     

About Align   

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.    

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.    

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Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.