Field Support Engineer

Field Support Engineer

Why join AliveCor? 

At AliveCor, we imagine a healthier world powered by access to personalized intelligent information. Heart disease kills more people than anything else in the western world, including all cancers combined. We're on a mission to be the world’s heart health partner by enabling access to quality heart care for everyone. AliveCor has pioneered over-the-counter medical EKG devices and continues to lead the way in empowering consumers and patients to take care of their heart. Using our FDA-cleared medical-grade hardware and software, hundreds of thousands of users have taken more than 100-million heart health measurements, and counting.

Our vibrant team of people are attracted to AliveCor because they want to build something meaningful -- and AliveCor delivers: every day, customers tell us that we’ve saved lives. Join us in our mission!

A Field Support Engineer is responsible for providing technical support to customers and clients in the field, which typically involves the following duties:

• Installing, configuring, and maintaining equipment and systems.
• Troubleshooting and repairing technical problems.
• Providing training to customers on the proper use of equipment and systems.
• Updating and maintaining records of equipment, software, and other relevant information.
• Responding to customer inquiries and service requests in a timely and professional manner.
• Coordinating with other teams to ensure timely resolution of technical issues.
• Maintaining a professional demeanor and fostering positive relationships with customers.

• Staying current with industry advancements and new technologies.

A Field Support Engineer must have a strong technical background and excellent problem-solving skills, as well as good communication and customer service abilities. They should also be able to work independently and be flexible with their schedules, as they may need to travel to customer sites and be available for after-hours support.

 Role Qualifications

• BA in software engineering or related field. 
• 3 years of experience in customer service positions involving technical support
• Strong technical knowledge of hardware, software, and networking systems.
• Experience with troubleshooting and problem-solving technical issues.
• Excellent, speaking, writing, and interpersonal skills when working with customers
• Demonstrate strong problem solving abilities and critical thinking
• Ability to work independently and remotely, as well as part of a team.
• Flexibility to work outside of normal business hours, including evenings and weekends.
• Familiarity with relevant industry regulations and standards.
• Willingness to continuously learn and stay up-to-date with new technologies and products.

The pay range listed for this posting may vary depending on experience.

Pay range: $115,000-125,000

The Perks:

AliveCor is located in Mountain View, CA. We strive to make your life outside work as smooth as possible while you’re at work, and we offer a long list of benefits to make that happen.

• Competitive salary and competitive stock options
• 401(k) Matching
• Flexible and generous vacation policy
• Maternity / Paternity leave
• Generous healthcare benefits - employee 100% covered for medical, dental, and vision
• Mental wellness benefits
• Mobile reimbursement
• Stocked kitchen & weekly catered lunches at headquarters
• Electric car charging at headquarters
• A supportive, collaborative group of people who understand that success depends on the team

AliveCor is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any other classification protected by federal, state, or local law.