What are the responsibilities and job description for the Front Desk Agent position at ALK Hospitality Management?
Guest Experience
- Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates
- Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations
- Speak to guests – ask for their feedback and relationships
Responsible Business
- Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements
- Maintain relations with outside contacts
- Act as public relations representative to raise awareness of hotel and brand in local community
- Drive team member involvement in community organizations, activities and businesses
- Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint
- Perform other duties as assigned. May also serve as manager on duty
Candidate preferred to have experience with Choice or Wyndham brand.
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Professional development assistance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
Education:
- Associate (Preferred)
Experience:
- Choice Hotels: 2 years (Preferred)
Work Location: One location
Salary : $12 - $13
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