What are the responsibilities and job description for the Every other Weekend/evening position at All American Assisted Living at Kingston?
Responsibilities
- Welcome customers upon entrance and confirm reservations
- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
- Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Arrange events, excursions, transportation etc. upon request from hotel residents
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Respond to complaints and find the appropriate solution
Skills
- Proven experience as concierge; experience in customer service or relevant role is an advantage
- Proficiency in English; multilingual is strongly preferred
- Excellent communication skills
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a customer-focused orientation
- High school diploma; degree in hotel management or relevant field will be a plus
Job Type: Part-time
Pay: From $13.00 per hour
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Kingston, NH: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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