Care Coordinator

ABOUT US

All Care Health Center’s mission is to provide affordable, comprehensive, high quality health care to the entire community. We will strengthen access to quality-integrated healthcare, by removing barriers for those with the greatest need, and developing community relationships, to enhance the future of our community’s well-being.

We offer a comprehensive benefits package, including:

• Medical, Dental and Vision Insurance;
• Generous time off including:
• Paid Time off (PTO) and Personal days
• 10 paid holidays, including your birthday!
• Employer paid Life Insurance and Long-Term Disability;
• 401(k) match up to 4%, and more!
• Additional pay for bilingual (Spanish)
• Public Service Loan Forgiveness Program Eligibility

POSITION OVERVIEW

The Care Coordinator identifies patients with preventive and chronic condition care gaps and performs patient outreach to close gaps. They work with patients to identify barriers to care, offers assistance to help reduce identified barriers, as well as schedule and track referrals for specialty care.

SCHEDULE AND PAY

This is a full-time (40 hour) position.

Schedule: Monday – Friday: 8:00 AM- 5:00 PM; Pay Rate: $19-21

DUTIES

• Care gap duties:
  • Uses Electronic Health Record (EHR) to identify patients due for preventive or chronic care services (care gaps) based on approved protocol/guidelines.

  • Conducts patient outreach through phone calls, letters, to inform and encourage patients to close identified care gaps.

  • Works with patients to identify barriers to care and helps identify resources to address barriers (e.g. transportation, ).

  • Communicates information appropriately with care teams related to patients’ needs.

  • Reviews EHR for patients with care gaps to identify previous screenings and data enter results, if needed.

  • Works with Care Management Supervisor & QI Director to establish priority clinical quality measures, to set weekly/monthly goals and collects data to monitor progress of established goals.
• Referral coordination duties:
  • Schedules patients for specialty referrals and diagnostic studies.

  • Processes incoming and outgoing referrals through the UniteUs portal.

  • Requests records from specialists when referral appointments have been completed.

  • Works with patients to identify & address barriers to attending referral appointments.

  • Tracks referrals through to completion and documents status in EHR.
• Participates in quality related workgroups, as assigned. Actively participates in Colorectal Cancer Screening Workgroup and committee projects, as assigned. Assists other ACHC team members related to preventative & chronic care services and social determinants of health.

QUALIFICATIONS

• Certificate or diploma from an accredited Nursing Assistant (NA), Medical Assistant (MA) or Licensed Practical Nurse (LPN) program.
• Experience in a community health center preferred.
• Experience in case management.

All Care was recognized as a 2022 Unbelievable Workplace by the Council Bluffs Chamber of Commerce! Jeans Friday, flexibility, work/life balance, equity, and inclusion - come see why 94% of employees enjoy working at All Care.

At All Care Health Center, we are committed to providing an environment of equal employment opportunities to all applicants without regard to race, color, religion, marital status, age, national origin, physical or mental disability, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.

If you need assistance or an accommodation in applying for this or other job postings, please contact the HR department at (712) 325-1990.