IT Infrastructure Technician
Job Posting for IT Infrastructure Technician at All Lines Technology
All Lines Technology is seeking an IT Infrastructure Technician to provide operational day-to-day support. This person will have experience with application support and IT troubleshooting.
Key Responsibilities
Key Responsibilities
- Day-to-day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervision.
- Onsite Technology Support provides in-person assistance to employee end users including:
- Responds to telephone calls, emails, and personnel requests for technical support.
- Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network.
- Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems.
- Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
- Performs pro-active monitoring of our client's computer systems through appropriate tools.
- Documents, tracks, and monitors problems to ensure timely resolutions.
- A 4-year degree in Computer Science, Engineering, or related discipline.
- Strong interaction and interpersonal skills specifically listening, providing guidance.
- Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.
- Follow company standards and apply policies consistently.
- Strong verbal communication skills, including the ability to document operations procedures.
- Availability to work rotating shifts and holidays.
- A Fluency in English
- A driving license (B)
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