Aging Care Manager 2

DESCRIPTION OF WORK

As an Aging Care Manager 2, you will conduct intake casework for the Community Based/Entry Division, Information/Assistance/Intake Unit, while working under the general supervision of the Casework Supervisor. Within this role, you will conduct the following duties:

• Meets AIRS (Alliance of Information and Referral Systems) standards for certification as a CIRS–A (Aging) specialist as eligible and testing is available. Accumulates necessary credits to maintain certification.
• Answers calls and meets with walk-ins (in-person or virtual) to DHS/AAA SeniorLine Call Center daily and as scheduled. You will also explain the Intake/Assessment/Care Management process for relevant programs to callers and walk-ins.
• Identifies and confirms needs and provides callers and walk-ins with relevant accurate information and assistance to access appropriate resources and programs to meet those needs using the Options/Person Centered Counseling approach. Conducts the intake interview while completing intakes for in-home services, whether referred via SeniorLine phone system, the SeniorLine email, fax, a walk-in or from other sources.
• Requests any printed information, brochures, and applications from unit clerical staff to be sent to participants in a timely manner. Refers those with computer access to DHS/AAA website for this relevant information, as appropriate.
• Investigates Dialtrac, County, and DHS/AAA requests and complaints as assigned. Submits findings to Caseworker 3 or Casework Supervisor for review when completed.
• Completes Reports of Need (RON) for consumer situations described as having the potential to meet Protective Services requirements.
• Reviews RON with Caseworker 3 or Casework Supervisor immediately upon completion.
• Refers RON to Protective Services for further investigation.
• Documents all work in the appropriate computer databases in a timely manner.
• Meets with older adults at Community Resource/Info/Health Fairs to discuss DHS/AAA services and programs.
• Assists with community education including reviewing and developing material for the DHS website as well as electronic and hard copy publications on DHS/AAA services and programs, as assigned.
• Assists in researching potential participant resources. Submits information to unit Casework Supervisors for possible inclusion in DHS/AAA website.
• Participates in on-going training to develop and enhance job knowledge and skills.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as an Aging Care Manager 1 or a County Caseworker 1; or
• Successful completion of the County Social Casework Intern program; or
• Six months of professional human services or nursing experience; and a bachelor’s degree in social sciences, behavioral sciences, human services, or a closely related field; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• Hiring preference for this vacancy will be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Job Type: Full-time

Pay: $46,361.33 per year

Benefits:

• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Pittsburgh, PA 15203: Relocate before starting work (Required)

Work Location: In person