Food Service Call Center Associate

Company :

Job Description : 

GENERAL OVERVIEW:

Assists patients with menu selection process to ensure patients receive appropriate nutrition related items.  Enter tube feeding orders in accordance with diet order and usage.  Set up TIM with iPhones. 

ESSENTIAL RESPONSIBILITES

• Answer phone calls from patients and nursing staff to assist with menu selection in compliance with therapeutic diets as appropriate.  Assist patients with carbohydrate counting, fluid restrictions, and other parameters of Medical Nutrition Therapy as necessary.  Edits and enters selections into the computer system and verifies physician/physician extender order.  Enter tube feeding orders in accordance with diet order and usage.  Set up TIM with iPhones.
• Utilizes proper food handling and food storage techniques when assembling patient trays and receiving, rotating, and storing food.  Delivers and retrieves food carts and ensures that patient trays are delivered in accordance with the tray delivery system.  
• Support cleaning pots and pans at sink area.  

QUALIFICATIONS

Minimum

• High School/GED
• Requires CBORD training and knowledge
• Strong math skills

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

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