Dispatcher

PURPOSE OF POSITION: Operates two-way radio communications system, collects statistical data, may perform miscellaneous clerical duties such as filing and maintaining records for Transit Operations. Provides bus route and schedule information. Provides customer service; ticket sales (including Greyhound). Knowledge of scheduling software, Greyhound, and Lottery procedures. ESSENTIAL

JOB FUNCTIONS: Assists in the coordination of RTA bus operation activities through radio contact with operators of transit vehicles conveying passengers according to routes and time schedules Assists in the coordination of various special services provided by transit Assists in the coordination of the UpLift system by receiving telephone calls, email, and/or fax requests from passengers and contract agencies Scheduling trips and monitoring dispatch software Keeping the lobby supplied with maps and brochures. Will notify Manager when supplies are needed Maintains lost and found records and disposal Responsible for various reports and corrections for Fixed route, UpLift, and Greyhound operations Receives telephone/radio reports of accidents, delays, equipment failures, maintenance difficulties, and other emergencies and reports to appropriate supervisors Dispatch needed vehicles to scene of accidents or other emergencies and notifies emergency personnel Informs management of accidents and reports infractions of operation regulations Maintains records pertaining to status of bus and mobile radio units using a written log May perform typing, miscellaneous clerical duties, and prepare reports related to operations Receives complaints, inquiries, messages, and provides route and schedule information to customers Responsible for selling bus passes, Lottery, and Greyhound tickets to customers Balance Greyhound and Lottery cash drawers and prepare daily deposits Balance bus ticket money and order tickets as needed Knowledge of opening and closing procedures for Transfer center Responsible for preparing UpLift routes and assigning vehicles for next business day Performs other related duties as assigned by Management

QUALIFICATIONS: Education and Experience: High School Graduate or equivalent is required. Minimum of two years of general office or customer service experience. Must pass a DOT physical and drug/alcohol test Licensing/Certification: Must have a valid Ohio driver’s license Knowledge, Skills, and Abilities: Knowledge of the Allen County area is preferred Must demonstrate good oral and written communication skills and be able to operate related office equipment Organizational skills Excellent Customer Relations Skills Knowledge of cash transactions and credit card transactions Physical Requirements: Performs bending and stooping for filing purposes Working Conditions: Normal office/transit environment Miscellaneous Requirements: Must be able to work successfully with diverse groups of people

Job Type: Full-time

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Lima, OH 45801: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: One location

Salary : $32,400 - $41,000