Job Posting for Security Service Coordinator at Alliance Integration

Benefits:

401(k)
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Employee discounts
Free food & snacks
Paid time off
Training & development
Vision insurance

Position Overview: The Service Coordinator is responsible for the direct management of our customer-facing Alarm Systems and Audio/Visual technicians, which includes Service Technicians. This role entails performance management, leadership, and successful resolution of customer-related issues. The Service Coordinator will ensure the team's effectiveness, maintain a high level of customer satisfaction, achieve business goals, and manage operational issues affecting service.

Key duties & Responsibilities:

Lead, mentor, and motivate a team of technicians and support staff to achieve optimal performance and customer satisfaction.
Activate Alarm and Fire System Radios, bring Alarm and Fire accounts online at our National Monitoring Center and Alarm.com.
Send Service Tickets to technicians using DTools.
Provide Service Tickets in a timely manner to the Billing Department so that they can collect payment from clients.
Perform Security sales, client retention practices, and re-sign clients as needed.
Set clear mission and strategies to improve the customer service experience.
Resolve customer issues and ensure they are followed through to completion.
Maintain a high standard of customer service by addressing technical questions and concerns from customers, ensuring prompt and effective resolution.
Manage the overall performance of a team and Provide Leadership by fostering a safe working environment. Efficiently schedule service calls with customers over the phone, optimizing routes, and ensuring timely service appointments.
Provide service rates for service calls to customers ensuring transparency and accuracy in pricing.
Resolve service-related customer disputes and complaints to ensure high customer satisfaction.
Develop service procedures, policies, and standards in alignment with industry best practices.
Control resources and assets to meet qualitative and quantitative targets.
Maintain an orderly workflow according to priorities.
Stay up to date with industry developments and apply best practices to drive improvements at the company.
Keep accurate records and document customer service actions and discussions.
Attend meetings with other departments.
Other duties as assigned by management.

Qualifications:

Proven experience as a Service Manager or in a similar leadership role within the Security Industry
Excellent leadership and team management skills.
Strong problem-solving and conflict resolution abilities.
Exceptional customer service and communication skills.
Proficient in analyzing data and generating reports.
Knowledge of service industry standards and best practices.

Work Environment:

In the office: The office is generally clean, orderly, properly lit, and ventilated. Noise levels are considered low to moderate.
The employee may occasionally lift up to 25 pounds.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off

Schedule:

8 hour shift
Holidays
Monday to Friday
On call: As an Alarm Agent to provide clients with After Hours Alarm Support
Overtime

Supplemental pay types:

Bonus opportunities
Sales commissions

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Salary.com Estimation for Security Service Coordinator in Indio, CA

$81,566 to $111,940

Security Service Coordinator

Job Posting for Security Service Coordinator at Alliance Integration

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