What are the responsibilities and job description for the Branch Manager (Trainee) position at Allied Capital Title?
The role of a Branch Manager Trainee at Allied Capital Title is to support the branch manager guide, train and support employees at a specific office. The Branch Manager Trainee will be responsible for ensuring employees are following company guidelines and meeting both the short and long term objectives of Allied Capital Title. Responsibilities will include but are not limited to:
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Provide outstanding customer service- both internally and externally
- Support customers throughout the title process
- Be friendly
- Listen to the message customers are sending you
- Return calls and emails in a timely manner
- Attempt to problem solve an issue prior to saying no- enlist the help of your branch or department
- Know your product- and reach out to other staff members when you don’t know
- Oversee day to day branch operations
- Timesheet review
- Escrow acct daily review
- Problem resolution
- Maintain vacation schedules
- Perform employee appraisals
- Coordinate training/staff development
- Support employees as needed
- Ensure staff is following policy & procedures/best practices
- Review best practice audits with staff
- Ensure deadlines are being met
- Implement marketing plan
- Make marketing/sales visits to customers
- Assist in hiring of new staff
- Oversee branch facility
- Work w/ COO to determine yearly budget
- Monitor/make decisions to meet budgetary goals
- Monitor branch performance
- Identify potential growth opportunities in local market
- Customer relations
- Keep informed of industry changes/ensure staff is informed
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Salary : $47,500 - $60,100
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