Medical Receptionist

Summary: Under the direction of the Practice Administrator, the Medical Receptionist provides assistance, services and care to patients by scheduling appointments, greeting, resolving problems and handling payment and insurance information for patients by phone or in person. This position provides clerical and data entry support to the Care Center. This position may travel between locations and requires a positive approach, ability to multi-task, flexibility and a keen understanding of policies and procedures.

Essential Responsibilities:

• Liaison between physician and patient
• Makes, reschedules and cancels appointments.
• Answer and direct telephone calls appropriately and obtain detailed information when making patient office appointments in the EMR system.
• Confirm all appointments and record in chart
• Greet patients in a pleasant, polite and professional manner in person and over the telephone, triages and acts as an information resource for patients, customers, vendors and internal personnel.
• Resolves problems either independently or by knowing when appropriate to seek out another resource.
• Clerical responsibilities include obtaining accurate insurance, referrals and patient ID, mailing paperwork, faxing, scanning and copying.
• Collects co-pays/payments on patient accounts
• Sets up drug representative lunches and attends staff meetings.
• Participates in training/testing where applicable.
• Logs into Navinet and ancillary portals to obtain medical information and/or reports on patients.
• PIFs chart prior to appointment.
• Abide by the policies, procedures, guidelines, rules, testing, security administration and confidentiality of the Patients and Practice under the guidelines of OSHA and HIPAA Laws safeguards.
• Performs specialized tasks, projects as requested by Physicians, Care Center Management accurately in a timely fashion.
• Work collaboratively with all office employees and physicians to ensure task completion within specified timeframes.
• Displays consistent positive and polite approach towards patients, customers, vendors, management and co-workers.
• Works varying or longer schedules, if Practice needs require.
• Attend all staff meetings, training/testing
• Overall knowledge of office procedures, posting charges and/or billing procedures and insurance.
• Maintains clean, orderly and organized workstation.
• Reliable and flexible, keeping absences and tardiness to a minimum, acceptable standard.
• Cross trains with other office positions and provides coverage for other positions as needed or directed.
• Performs other duties, as required.

Essential Skills:

• Comfortable multi-tasking with a sharp attention to detail
• Can perform duties accurately in a timely and efficient manner.
• Can demonstrate exemplary customer service skills.
• Excellent interpersonal skills, with a strong ability to remain cordial throughout the work day as well as to maintain patience under occasional stressful situations.
• Excellent verbal and written communication skills.
• Computer skills: data entry, knowledge of EMR, or ability to be trained.
• Must be able to drive or have transportation to work out of other local offices.
• Demonstrates strong time management skills and organizational skills.
• Must be able to exercise discretion, diplomacy and tact in patient and staff interaction.
• Must consistently display patience, courteousness and respect.
• Knowledge of HIPAA and OSHA Laws and safeguards, or the ability to be trained in HIPAA and OSHA, and be able to follow these guidelines at all times
• Must be well versed or be able to learn, understand and perform relevant Medical Office functions

Education and Experience Required: High School graduate or GED. Prior Medical office experience preferred, but will train qualified candidate.

Supervisory Responsibility: None

Work Environment:

This job operates in a professional medical office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Dress attire required: Scrubs and appropriate footwear

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Days/Hours:

This job typically requires a Monday through Friday schedule for a 37.5 hour work week, although the schedule may vary depending upon the needs of the Practice.

Physical Demands:

While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

This position requires the ability to occasionally lift office and medical products and supplies, up to 20 pounds.

This position may require providing light physical assistance to a patient while escorting him or her around the office.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Malpractice insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Medical office

Medical specialties:

• Gastroenterology

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• East Brunswick, NJ 08816: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location