Manager - Order Processing
Job Posting for Manager - Order Processing at Allied Stone Inc
Location: This is an onsite position, requiring the employee to work onsite at our Corporate Office in Dallas, Texas (Midway/635) 5 days a week.
About Us:
As a trusted industry leader with over 20 years of experience, Allied Stone provides our clients with high-quality stone fabrication, delivered with exceptional customer service. Along the way we have fostered long-lasting partnerships with major suppliers to ensure that we can provide consistent quality at competitive prices.
With a team of trendsetting designers, skilled craftsmen, and cutting-edge technology we create a seamless client experience that results in unrivaled finished spaces.
Summary:
Allied Stone is seeking an Order Processing Manager to lead and motivate a team of 6-10 Order Entry Specialists. Serving as a coach, trainer, and liaison to clients and internal leadership, they will be responsible for ensuring the timely and accurate entry of new projects and orders and driving successful customer transactions for our Countertop Stone Division. The ideal candidate must possess energy, the skills to properly sequence competing priorities, and a sense of urgency to accomplish assigned and ad hoc deliverables. They will be an engaged leader and a change champion, with the ability to influence, negotiate, and provide solutions for our internal and external customers.
Responsibilities:
Leadership:
Qualifications
We take great pride in our collaborative team environment. As a company, we emphasize building upon a strong foundation where our people can continually develop and make a difference. At Allied Stone, we know employees elevate our company with their ingenuity, charisma, and honest work ethic. When our employees are passionate about their craft, it shows in their work by inspiring opportunities and strengthening customer relationships.
Allied Stone Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
About Us:
As a trusted industry leader with over 20 years of experience, Allied Stone provides our clients with high-quality stone fabrication, delivered with exceptional customer service. Along the way we have fostered long-lasting partnerships with major suppliers to ensure that we can provide consistent quality at competitive prices.
With a team of trendsetting designers, skilled craftsmen, and cutting-edge technology we create a seamless client experience that results in unrivaled finished spaces.
Summary:
Allied Stone is seeking an Order Processing Manager to lead and motivate a team of 6-10 Order Entry Specialists. Serving as a coach, trainer, and liaison to clients and internal leadership, they will be responsible for ensuring the timely and accurate entry of new projects and orders and driving successful customer transactions for our Countertop Stone Division. The ideal candidate must possess energy, the skills to properly sequence competing priorities, and a sense of urgency to accomplish assigned and ad hoc deliverables. They will be an engaged leader and a change champion, with the ability to influence, negotiate, and provide solutions for our internal and external customers.
Responsibilities:
Leadership:
- Employee development, including coaching, mentoring, and finding opportunities for improvement, at the individual contributor level
- Inspire exemplary followership via action and integrity; build a winning team culture focused on continuous improvement
- Consistently work to build an effective team via detailed employee development plans and by supporting the recruitment of top talent
- Foster a culture of ownership and accountability, ensuring associates understand their objectives and are provided with the tools and guidance needed to succeed
- Motivate employees and drive a cohesive cross-functional work atmosphere with a positive attitude
- Provide leadership and support to resolve high-pressure customer service issues
Operations:
- Employ a data driven approach to problem solving, ensuring strategic decision-making utilizing reporting and analytics tools
- Develop and implement effective KPI’s to measure and improve accountability; provide clarity regarding inefficiencies and drive the overall performance of operations
- Act as a clear advocate for the customer and as a steward for the company, following up to ensure the expectations of internal and external customers are exceeded
- Identify systemic business issues and leverage team expertise and problem-solving tools to identify root-causes; effectively manage and implement countermeasures to drive a sustainable business advantage
- Ensure order quotations are completed in an accurate, complete, and timely manner
- Maintain data integrity by verifying and correcting data as needed
- Lead by example and perform work in a professional manner
- Provide consistent feedback to the team and individuals; serve as a coach and mentor.
- Ensure all processes are documented and improved
- Excellent attention to detail and accuracy
Qualifications
- High School Diploma or GED required; College degree preferred
- 4 years of experience leading a team of 10 employees in a data and/or metrics-driven environment; call center, customer service, operations, or administrative leadership preferred
- Construction, Building Materials, Installation industry preferred
- Experience interacting with builders and subcontractors strongly preferred
- Intermediate to Advanced proficiency in Microsoft Office (Word, Excel, and Outlook) required
- Home builder software experience is ideal (Hyphen, Procore, Capterra, Smartsheet etc.…)
- Excellent verbal and written communication skills
- Demonstrated experience surveying the status quo, driving continuous improvement, and presenting strategic solutions
- Strong understanding of the impact of customer perception on current and future business
We take great pride in our collaborative team environment. As a company, we emphasize building upon a strong foundation where our people can continually develop and make a difference. At Allied Stone, we know employees elevate our company with their ingenuity, charisma, and honest work ethic. When our employees are passionate about their craft, it shows in their work by inspiring opportunities and strengthening customer relationships.
Allied Stone Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary.com Estimation for Manager - Order Processing in Dallas, TX
$51,125 to $65,517
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Job openings at Allied Stone Inc
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