Regional Manager

Regional Manager

Overview

Allied Universal® Event Services, North America's leading crowd management, event staffing, and consulting company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that service thousands of entertainment locations such as sports stadiums, concerts, convention centers, and other venues annually. The majority of our positions offer flexible schedules which let you decide when you want to work! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time event security jobs!

Job Description

Allied Universal® Event Services, an Allied Universal® Company, is hiring a regional manager.

SUMMARY: The regional manager is responsible for the mentorship, oversight, compliance, and general positive direction of all pertinent branches and accounts within the designated region. The role of the regional manager is to ensure operational, budgetary, and client needs are satisfactorily rendered and consistent across all designated branches and accounts. To this end, a regional manager will be tasked with facilitating and fostering positive long-lasting relationships with current and future clients, responding and reacting to their needs, concerns, and expectations. The regional manager is thus tasked with facilitating this client feedback to the designated branch/account managers to incorporate and facilitate necessary structural and operational changes to increase client retention and satisfaction.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

• Attends client meetings, security meetings, and corporate meetings pertinent to the operational and fiscal success of the region.
• Conducts routine compliance assessments of all designated branches and accounts, including branch/account management, administration, and supervision as well as client satisfaction.
• Conducts regular operational meetings with designated branch and account managers and associated pertinent staff.
• Ensures AUES policies and procedures are being properly disseminated and followed at all pertinent levels. Coordinates and aligns AUS existing policy into the unique event-based industry standards of which AUES is engaged within.
• Act as an ambassador and liaison between AUES and current and future clients
• Maintain constant communication with President, Senior Vice President, and Senior vice President of Operations regarding client issues or concerns, leadership performance issues, client complaints, budgetary/fiscal issues, or other important facts related to any of the branches and/or accounts in the specified region.

• Identifies, instructs, and mentors potential candidates for managerial and supervisory roles-both in the field and in the office.

• Assists with the ongoing development and modification of a detailed Operations Guide in conjunction with the corporate Training and Development team.
• Ensures scheduling practices and procedures are being adhered to in order to ensure client orders are sufficiently staffed in a timely fashion.

• Works with the Recruiting and Onboarding team to ensure hiring of qualified, competent, and professional staff at all designated branches/accounts.

• Fosters positive relationships with labor partners with the end goal of developing and maintaining a reliable network of skilled and trained labor resources in the region.

• Audits all designated branches/accounts to ensure budgetary and fiscal goals are met and exceeded.

• Establishes a positive culture of goal-oriented teams.

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Dedication to high quality customer service delivery and integrity through proven client and customer relationships.
• Highly effective leader with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery timeframes.
• Willingness to work events in the evenings, holidays and weekends.
• Ability to deal with internal and external customers and perform multiple tasks simultaneously in a timely and professional manner.
• Ability to work in a team-oriented management environment while focused on results.
• Must be familiar with all Microsoft Office applications.
• Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence.
• Must be able to work overtime as needed.
• Outstanding verbal and written communication skills required.
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
• Ability to establish, maintain, and grow existing and future client relations.
• Must have a strong understanding of financial and budgetary language, processes, and goals.
• Ability to mentor qualified and competent candidates to fulfill the roles of Branch Manager, Account Manager, Field Manager, Lead Supervisor, and Field Supervisor.
• Willingness to travel regularly and suddenly to all pertinent areas within the designated region.

• Must maintain a valid driver's license.

PHYSICAL/MENTAL REQUIREMENTS AND WORKING ENVIRONMENT:

• While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via regular telephone equipment), and must be able to read computer screens, correspondence and reports in English.
• The employee may occasionally lift and/or move up to 25 pounds. May be required to climb stairs on an intermittent basis at client sites.
• The employee may be subject to adverse conditions such as rain, cold or heat for prolonged periods of time.
• The employee may be subject to work in a noisy environment that could exceed normal noise levels.
• The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.
• Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner. Includes being able to effectively manage multiple employees with diverse personalities and engage them to perform at optimum levels.
• Must be able to clearly speak, read and write English.

PREFERRED QUALIFICATIONS:

• Law enforcement and/or military experience
• Experience in scheduling, operations, or other functions of security industry

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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