GSOC Manager

Allied Universal® Executive Protection and Intelligence Services, North America’s leading specialized protection company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time executive protection jobs!

The Global Security Operations Center Manager is an integral part of the client’s Physical Security & Safety team to ensure we maintain a safe and secure environment for all employees, contractors, visitors and guests. We are seeking someone who is both professional, courteous and possesses the technical acumen to oversee the team’s effort in safeguarding and protecting the Company’s people, property and processes, and contribute towards doing it with first-class customer service.

The Global Security Operations Center (GSOC) Operations Manager is an experienced professional who has expertise in managing people, process and technology in the control room environment, including: shift-based team leadership, strategic program oversight, effective communication (writing, speaking and presenting) and policy and procedure development, as well as technical and project management.

Specific functional areas of responsibility and proficiency include: security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management. The Operations Manager is responsible for driving process implementation and refinement, short and long-term project management, cross-team (control room and field-services) collaboration, maintenance of internal and external stakeholder relationships and directly supervises a team of Supervisors or Leads on assigned shift.

Essential Job Functions:

• Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders
• Lead the team by providing both strategic direction and hands-on guidance to team members in handling effectively related issues
• Ensure appropriate staffing coverage and alignment of position responsibilities for each shift
• Supervise the implementation of new technologies and business processes to improve efficiency
• Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs; constant improvement of GSOC capabilities
• Build, lead, manage, and motivate teams in a dynamic, rapidly-evolving and cross-functional environment that is centered around the use of people, process and technology to ensure life-safety, security and resiliency at corporate sites
• Monitoring and tracking key performance indicators (KPIs) as per client MSA
• Ensure compliance with client expectations and policies, monitor assets and make rapid notifications via mass communication tools to stakeholders
• Provide enterprise detection and coordinated response to physical security, safety and business continuity events
• Develop and maintain security-services performance metrics and related reports
• Provide assistance to field-based security specialists, site security facilitators, and program stakeholders
• Stay at front edge of industry best practices relating to control center security management and related services

EXPERIENCE, EDUCATION, LICENSES & CERTIFICATION REQUIRED:

• Bachelor’s degree or 7 years’ experience
• Minimum of 5-years of experience in Corporate Security or a similar role with at least 2-years leading and managing all aspects of a corporate control center
• Extensive experience and knowledge of various access control platforms, video management systems and incident management applications/software

Compensation & Benefits:

$70,000 annually, based on experience, training and other related qualifications
Allied Universal offers industry leading benefits, which are available to all full-time employee:

• Medical/Dental/Vision
• Free employee life insurance
• Industry leading training and development
• 401K
• Employee assistance programs
• Great company culture and work/life balance

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Salary : $70,000