Implementation specialist

Job Description

Allied Universal® is hiring an Implementation Support Specialist for our Central Region. The Implementation Support Specialist (ISS) is responsible for overseeing the successful implementation of technology initiatives at Allied Universal Security Services.

The ISS will play a crucial role in managing and executing project plans for each branch in the assigned locations, ensuring the seamless integration of technology solutions.

RESPONSIBILITIES :

• Provide support for rollout of technology packages and features of Allied Universal WinTeam, LISA, and Mercury platforms, including pre- and post-deployment evaluations
• Act as a high-value resource within an assigned Region; delegate implementation tasks to branch-level management, assign deadlines, review completion of project elements;

and edit / correct work product as needed

• Facilitate initial and ongoing training on WinTeam, LISA, and Mercury technologies through various modalities
• Create task programs surrounding implementation; provide expert-level feedback regarding existing training programs; and make recommendations for learning program updates
• Evaluate readiness for new feature rollouts and communicate updates and changes to the field.
• Administer Hypercare support, including an elevated level of assistance during the adoption of new features
• Responsible for tracking metrics and identifying any issues or challenges that need attention by providing additional training and / or implementing solutions
• Maintain regular communication with end-users to address questions and concerns and gather insights into their experiences using daily check-ins, email recaps, or dedicated support channels
• Engage with leadership and provides escalated support as necessary for technology-related issues

QUALIFICATIONS :

• High school diploma or equivalent
• Experience in presenting and demonstrating various software platforms and related technologies to technical and non-technical audiences
• Strong problem-solving skills, ability to identify and resolve issues in a timely manner
• Effective collaboration and interpersonal skills, with the ability to build and maintain partnerships
• Analytical skills to synthesize complex information and make informed decisions.
• Excellent oral and written communication skills, including the ability to present and teach both formally and informally
• Adaptability and the ability to respond well to change
• Ability to exercise discretion and independent judgment
• This position requires up to 75% travel throughout the region

PREFERRED QUALIFICATIONS :

• Project implementation experience in a dynamic security organization
• Experience supervising groups of people
• In-depth knowledge and hands-on experience with Allied Universal WinTeam, LISA, and Mercury technologies

BENEFITS :

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Last updated : 2024-03-06