Project Manager

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal is looking to hire a Project Manager. The Project Manager will support Regional initiatives and will lead project due diligence, develop options and gain business case approvals, lead project implementation, and manage hand-overs.

Join us in ensuring the safety and security of passengers within the Washington DC Metro transit system. Apply now to become part of our dedicated team!

Responsibilities:

**Building Relationships:**

1. **Client Engagement:** Act as the primary point of contact for the client, fostering strong relationships through regular communication, meetings, and site visits. Understand the client’s needs, concerns, and expectations to provide personalized security solutions.

2. **Client Satisfaction:** Proactively address client feedback, concerns, and requests, ensuring complete satisfaction with security services. Implement feedback mechanisms to continuously improve service delivery and exceed client expectations.

3. **Tailored Solutions:** Collaborate with the client to develop customized security plans and strategies based on their specific requirements and industry best practices. Provide expert guidance and recommendations to enhance security effectiveness and mitigate risks.

4. **Value-Added Services:** Identify opportunities to add value to the client’s operations beyond basic security services. Offer insights, resources, and support to help the client achieve their broader business objectives and address security challenges proactively.

**Developing Talent Assigned:**

1. **Talent Identification:** Assess the strengths, weaknesses, and potential of security personnel assigned to the account. Identify high-potential individuals for leadership roles and specialized training opportunities.

2. **Training and Development:** Develop comprehensive training programs tailored to the unique needs of the transit security environment and the Washington DC Metro system. Provide ongoing coaching, mentoring, and skill development to enhance the capabilities and professionalism of the security team.

3. **Succession Planning:** Create succession plans to ensure continuity of leadership and talent within the security team. Identify and groom future leaders from within the organization, providing them with opportunities for growth and advancement.

4. **Performance Management:** Implement performance management processes to evaluate the performance of security personnel regularly. Recognize and reward outstanding performance, address performance issues promptly, and provide constructive feedback for improvement.

5. **Career Pathing:** Work with security personnel to define clear career paths and advancement opportunities within the organization. Provide guidance, support, and resources to help individuals achieve their professional goals and aspirations.

6. **Team Building:** Foster a positive and inclusive team culture that promotes collaboration, accountability, and mutual respect. Organize team-building activities, workshops, and events to strengthen bonds and morale among security personnel.

Additional responsibilities of the Project Manager include, but are not limited to, the following:

• All aspects in the life-cycle of project management including, but not limited to:
  • Conception
  • Business case (including financial analysis) development/approval
  • Design and value engineering
  • RFP process
  • Permitting/Execution/Implementation
  • Handover
• Ensure good and proactive communication and coordination with all internal and external parties.
• Ensure successful delivery of all projects as measured by customer satisfaction, quality, budget, scope and schedule.
• Demonstrate strong leadership and sound judgment/decision-making.
• Demonstrate thought leadership by thinking ahead and offering well thought out ideas.
• Demonstrate ability to effectively mentor, advice, drive engagement.
• Exhibit skills and ability to handle all aspects of project management, including strategy, negotiations, project management, operations, people management, process development, financial modeling and presentations.

Qualified applicants for the Project Manager position will meet the minimum requirements, as described below:

• Bachelor’s degree in Criminal Justice, Business Administration, or related field.
• High school diploma or equivalent required; college degree preferred.
• Previous experience in contract security, facilities management, military, or law enforcement.
• 2-10 years of experience successfully managing projects in a complex environment.
• At least 2 years of business management/operations/supervisory experience.
• Project Management certification or proof of project management abilities.
• Ability to handle several projects concurrently.
• Strong customer service.
• Proficient in use of Microsoft programs.
• Strong interpersonal and communication skills.
• Ability to develop and grow customer relationships.
• Proficiency in staff management, financial management, conflict resolution, and time management.
• Previous payroll, billing, and scheduling experience preferred.
• Ability to work independently and in a team-oriented management environment.
• Commitment to upholding Allied Universal policies and standards.

Essential Functions

• Supervise the day to day security operations of assigned client sites
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
• Ensure the client site is provided with high quality security services to protect people and property
• Build, improve and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

Additional Responsibilities

• Ensure all required reporting and contract compliance requirements are met
• Assure regular communication of issues or program with Client
• Handle any escalated security issues or emergency situations appropriately
• Other management responsibilities as determined by leadership
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards
• Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
• Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction

• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

• Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
• Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Salary : $83,000 - $93,000