Inside Sales

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. This engaging and dynamic job requires excellent communication skills and a passion for sales. Your primary objective as an Inside Sales Representative is to convert incoming phone inquiries into new customers. You’ll also be expected to assist our First Impression Specialists as backup, so you'll need to have a deep understanding of our plans and process, including speeds, reliability, and pricing structures. Don’t worry! We’ll train you! This understanding will enable you to tailor each conversation to suit each customer's unique requirements and ensure their exceptional experience. Your day-to-day activities will involve handling inbound calls and making a few outbound calls while actively listening and proactively addressing any concerns they may have. Maintaining a friendly and professional demeanor throughout the conversation is crucial, establishing rapport with customers to build trust and walk them through signing up with ALLO Fiber. Furthermore, your success in this role will rely on your ability to meet or exceed your sales targets and opportunity with leads from various sources. This requires a proactive mindset, effective time management, and strong negotiation skills. Additionally, you'll often collaborate with several other teams within the company to assist our customers. You’ll be sharing best practices and participating in ongoing training sessions to sharpen your product knowledge and sales acumen. In this fast-paced environment, adaptability and resilience are essential. At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. Having a positive attitude and a genuine belief in the value of our products, you'll contribute to the growth and success of ALLO! If that’s you, we want to talk to you! JOB RESPONSIBILITIES: Be a friendly face and voice in our Front Office and over the phone by educating potential customers on the benefits of fiber optics Provide exceptional customer service to existing customers in payments, bill inquiries, service issues, handling equipment returns, and completing general office duties as assigned. Being resourceful and contacting other departments to take great care of our customers. Match our services and products to the customers’ needs by displaying excellent listening skills. Submit sales through ALLO’s website and schedule installations. Document, track, and follow up on leads through our LeadAgent CRM. You’ll learn the ins and outs of our customer service system (NISC) and help where needed. Being flexible with what’s needed (which changes daily). EDUCATION: High School diploma or equivalent EXPERIENCE: 2 years of previous customer service experience 1 years of sales experience desired. SKILLS / KNOWLEDGE / ABILITIES: Bilingual in Spanish is highly preferred Attention to detail with strong organizational skills and time management Ability to learn and grasp new concepts on the job with a willingness to learn Good communication and customer service skills Availability to occasionally work evenings and weekends for local events Ability to logically work through challenges Self-starter who takes initiative and can stay focused on a project through to completion Passion for people and putting our customers first. People are our passion. At ALLO, we don’t treat you like a number. You’re a human being. Get ready to plug into the perks at ALLO: Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously! Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%. Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts. Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program. Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities. Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition. ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people. Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com. ALLO is a Drug Free and Tobacco Free Workplace. ALLO’s growth and success since 2003 are thanks in large part to our reputation for winning customer service, technical capabilities, experienced, knowledgeable personnel, and superior products. Since we got started in the fiber game, ALLO has provided customers with the most modern network possible while employing a team of engineers, operators, and technical experts who constantly work with customers to develop creative ways to utilize ALLO’s fiber network. ALLO Communications is a telecommunications company offering fiber telephone, long-distance, broadband, internet, and television to residents and businesses. ALLO currently provides communications services to 34 cities across Nebraska, Colorado, and Arizona totaling approximately 948,000 in population. ALLO has developed a world-class network to expand business opportunities, create jobs, and improve quality of life. We at ALLO take great pride in providing residents and businesses with unmatched entertainment and communications options. It is our mission to create, connect, and serve Gigabit communities. EEO Info | EEO Letter | EPPA Info | FMLA Info