What are the responsibilities and job description for the MS Systems Analyst position at Allscripts?
Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
Internal Job Title:
Associate Systems Analyst
External Job Title:
Associate Systems Analyst, Patient Access
This role working with Allscripts will be onsite at our client Northwell Health Systems.
Job Overview:
The Patient Access Associate Systems Analyst provides application support of the Scheduling and Financial system for the Physician Practices of Northwell Physician Partners as well as Hospitals as they are being implemented. Perform functions of analysis, design, maintenance of masterfiles and implementation of software upgrades. The associate systems analyst will coordinate with project managers and business owners to implement small projects and change orders successfully.
The associate systems analyst will act as a contact with the on-site software vendor's resources. Will monitor and document performance of the software, make recommendations on solutions to maintain acceptable levels of system performance to the end user community.
Responsibilities:
Work under the direction of the Manager to provide technical application solutions for assigned business areas.
Possess technical knowledge of assigned application technology.
Work with Business Analyst to understand the customer's product-specific requirements and configuration and translate them to technical design specifications and data flow from which programs are developed and coded.
Codes, tests, debugs, implements, and documents moderately complex programs or technical configuration.
Ensure programs meet technical specifications and standards.
Interact with Business Analysts during the software build or configuration and testing process.
Perform technical application configuration and configure /run reports at user request.
Design and execute unit, system and integration test plans for new developments/releases/reports.
Maintain technical documentation based on standard operating procedures in support of the assigned application.
Perform application maintenance activities
Provide production support.
Interface with Business Analyst to assist in resolving support calls escalated by the Service Desk.
Identify the common causes of the defects, prioritize them and systematically remove them so that they do not reoccur in further development work.
Participate in focus groups and workshops, attend vendor training and demonstrations.
Experience with Cerner Soarian application is preferred.
Excellent written and oral communication skills, including presentation skills.
Strong analytical and problem solving abilities.
Work closely with business analysts on the implementation of newly acquired practices.
Analyze and solution incident and change order tickets within the required SLA's (Service Level Agreement).
Participate in focus groups and workshops, attend vendor training and demonstrations.
Strong focus on customer service
Other responsibilities as needed.
These are consistent accountabilities for all staff.
Assist in supporting activations and rollouts.
Consistent efforts to deliver quality solutions as per agreed scope.
Customer focus and close alignment with the customers' business objectives.
Ensure efforts to continually improve domain knowledge.
Ensure the quality of the deliverables as per the defined defects standards
Document issues with resolutions and share with team members to improve team productivity.
Provide data to generate team performance metrics.
Knowledge transfer with other team members to improve overall team education level
Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
Adherence to the defined standards.
Take initiative and drives to bring to logical conclusion; proactive approach.
Provide accurate and timely information and escalates when there are issues.
Actively participate in meetings and make valuable contribution.
Requirements:
- Travel requirements - Is there a requirement to travel in the role?
- May require local travel between NSLIJ sites and practices.
- May require other travel for business needs
- Working arrangements -
- May be required to work off hour shifts.
- 24/7 Support when assigned to an on-call rotation.
Education and Experience:
- Academic and professional qualifications
- BA or BS degree preferred or other relevant combination of training and experience.
- Experience
- 1-3 years practical experience in providing technical support and maintenance in assigned product or equivalent.
- Strong Microsoft suite knowledge ( Word, Excel, Project and Power Point)
Who We Are:
At Allscripts, our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Allscripts offers exciting new career opportunities in various locations throughout North America.
Allscripts Managed Service Group:
Allscripts Managed Service Group provides strategic services to help healthcare organizations maximize outcomes by employing talented healthcare professionals and leveraging Allscripts best practices. Northwell Health System in Allscripts largest Managed Services Account consisting of over 550 Allscripts employees.
Our Client:
One of the nation's largest health care systems, Northwell Health System delivers world-class clinical care throughout the New York metropolitan area and pioneering research. Northwell cares for people at every stage of life at 21 hospitals and nearly 400 outpatient physician practices throughout the region. Northwell Health Systems owned hospitals and long-term care facilities house more than 6,000 beds, employ more than 10,000 nurses and have affiliations with more than 9,400 physicians. With a workforce of more than 61,000, Northwell is the largest employer on Long Island and the third-largest private employer in New York City.
Must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for employment with Allscripts.
Visa Sponsorship is not offered for this position.
At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 postacute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Allscripts is proud to be an equal opportunity workplace dedicated to pursing and hiring a diverse and inclusive workforce.
From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans
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