RCM Manager - Fully Remote

***This is a Remote position***

The primary purpose of this role is to manage and track the productivity of the account team and to ensure the health of the client's Accounts Receivable. The position supports the company's overall Operations and Client Services by efficiently and effectively providing management, oversight and assurance that clients' cash collections and AR is in good standing and communication with client is timely and proactive. In order to provide the appropriate level of RCM management for the company and our clients, the RCM Manager must be well-versed in the details of all levels and functions within the full scope Revenue Cycle.

Responsibilities:

• Exhibits exceptional customer service skills; answering client calls; prompt return and follow up to all interactions; prompt response to requests for information, both internally and externally
• Initiates and maintains direct contact with RCMS clients, engaged in proactive resolution of issues and timely response to questions and concerns.
• Clearly documents issues and resolution, as well as documents AR issues/status for client presentation.
• Participates in client workgroups, if needed, to address AR issues.
• Maintains a schedule of client meetings either monthly or quarterly depending on the size and scope of client.
• Professionally interacts with clients and patient to resolve questions and concerns.
• Delivers timely required reports to clients and or Client Executives; initiates and communicates the resolution of issues, such as payor denial trends, collections accounts, inaccurate or incorrect charges, vendor input and implementation.
• Identifies and provides timely resolution of process issues
• Track clients' AR productivity (charge, payments, collections, adjustments) on a daily, weekly and/or monthly basis; as needed to ensure the client and company expectations are met
• Provide training and mentoring to staff; ensure standard operating procedures (SOP) are followed and improvements occur
• Stay current with company's policies and procedures regarding AR activity such as, reviewing month end reports to guarantee the AR is below 20% over 90 days, identifying trends
• Analyze reports to determine when, how and why decrease in clients' AR; includes denials, unbilled, credit issues; holds; communicate with client and staff to resolve
• Hires, retains mentors and manages staff to achieve organizational goals.
• Meets regularly with staff; to confirm the status of client accounts, effectively prioritize AR activities for staff holding them accountable for work performed.
• Provides support, training and oversight to build and enhance team to meet current and future business needs supporting our clients.
• Analyze and address staff performance, conduct and other problems in a timely and professional manner, offering counseling, correction and discipline as appropriate.
• Performs period reviews to mentor and give constructive feedback to improve performance.
• Handle and manage internal staffing issues regarding daily matters, including but not limited to such items as timekeeping, coverage, workflow, and training.
• Achieve goals set forth by supervisor, RCMS and compliance requirements
• Other duties as assigned

Qualifications:

Academic and professional qualifications:

• College or University degree preferred
• Excel Experience required

Experience:

• Minimum of 5 years' experience working AR.
• 3 years of managerial experience along with good communication skills preferred.