What are the responsibilities and job description for the Customer Service Representative position at Allstate Insurance - Greg Wright Agency?
Greg Wright Allstate Agency, Greenwood, IN
Hiring a Customer Service Representative
Are you looking for a career with a local small business with the backing and support of a brand people recognize and trust? Working at a local Allstate agency may be your answer!
As a Customer Service Representative, you will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.
Job Responsibilities of a CSR
- Be a team player to help grow the agency
- Be organized and efficient
- Conduct needs-based customer policy reviews and update coverage
- Ensure a positive customer experience
- Process customer policy change requests.
- Handle incoming claim calls from customers.
- Complete Evidence of Insurance requests.
- Immediately greet all customers, entering the office, in a friendly and helpful manner
- Ask each customer for referrals and explain our referral program.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Return all phone messages promptly.
Job Requirements of a CSR
- Confident self-starter who works well independently
- Excellent verbal and written communication/interpersonal skills
- Maintain a positive and self-motivated attitude
- Sales experience is a plus
- Driven to fulfill customers’ needs
- Must be willing to obtain insurance licenses; already possessing a license is a plus
- Bilingual candidates welcome
The Customer Service Representative opportunity is not an employment opportunity directly with Allstate Insurance Company, but employment as a staff with Allstate Exclusive Agents who are independent contractors. ©2016 Allstate Insurance Co.
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 4 hour shift
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
License/Certification:
- Insurance Producer License (Preferred)
Work Location: One location
Salary : $12 - $15