Property Special Investigations Unit (SIU) Project Manager (Remote)

Allstate
Chicago, IL Remote Other
POSTED ON 3/25/2024

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.


You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.


Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.


We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:


The Special Investigations Unit (SIU) Project Manager is responsible for aiding in or leading the development and implementation of complex consulting projects. Represents the business area in strategic planning activities and provides recommendations based on best practice benchmarking, data analysis and forecasting. Consults with clients to identify current and future business needs of large scale complex end-to-end processes. Provides oversight for research, design, build, testing, deployment, analysis, administering, and maintaining environments.

Key Responsibilities:


A Day in the Life of a Special Investigations Unit (SIU) Project Manager:


Customer Service


  • Ensures and enables staff to maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Manages and resolves escalated customer communications, concerns, conflicts or issues
  • Reviews customer satisfaction results; develops and directs business unit action plans
  • Supports the Special Investigation Team in the design and completion of projects


Process Design / Improvement


  • Manages and conducts research of impact of regulatory changes and/or current state Field processes, including Field visits, feedback sessions, and industry/competitive intelligence, to identify process gaps
  • Develops recommendations to address identified process gaps and designs process enhancements and/or new processes to address the issues and achieve desired business outcomes
  • Develops timelines, coordinates resources, and establishes check-in meetings to implement process enhancements and/or new processes
  • Engaged in process improvement implementation and communicates status to all stakeholders
  • Leads or acts as individual contributor to projects and manages team members and holds them accountable
  • Develops quality assurance processes and guidelines for various Field roles and vendors, which may include quality review forms, quality reporting, technical platform support, and audit standards
  • Provides trend and results analysis on quality assurance to leadership
  • Shares subject matter expertise on a variety of subjects with Field and other Home Office partners on a daily basis


Vendor Relations


  • Oversees and manages highly complex vendor relationships with one or more disciplines or functions in the Claims organization
  • Evaluates vendor performance through continuous analysis of key performance indicators (KPIs), quality, compliance and responsiveness to staffing requests
  • Communicates changes in process and develops and provides vendor performance data
  • Engages with vendor when business and performance goals are not being met to identify performance hurdles and determine resolution


Training and Education


  • Oversees and coordinates the development of periodic training sessions and communication updates to the Field, including, but not limited to, job aids, home page alerts, claims and policy handling guidelines, script changes, process communications, and leader communications, including Field and Home Office directors and officers; may also facilitate training sessions

Supervisory Responsibilities:

This job does not have supervisory duties.

Education and Experience:


You’re a great match for this role if you have:


  • Bachelor’s Degree (preferred)
  • You have 3 or more years of relevant experience
  • Property claims design and/or adjusting experience
  • Prior Special Investigations Unit (SIU) experience is a plus


What’s in it for you?


  • Paid training and licensing
  • Internet reimbursement
  • Generous paid time off (PTO)
  • Tuition reimbursement
  • Discounted gym memberships
  • Cafeteria style health insurance plan- starts day one!
  • 401K match and pension plan
  • Volunteer opportunities matching donations

Notes:


The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Compensation offered for this role is $82,000.00-$146,125.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/


Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

#LI-MW1


Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.


To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs


To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.


It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Hourly Wage Estimation for Property Special Investigations Unit (SIU) Project Manager (Remote) in Chicago, IL
$57.66 to $75.87
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Property Special Investigations Unit (SIU) Project Manager (Remote).

Click the checkbox next to the jobs that you are interested in.

  • Business Analytics Skill

    • Income Estimation: $97,527 - $135,009
    • Income Estimation: $105,689 - $157,972
  • Business Intelligence Skill

    • Income Estimation: $112,515 - $153,389
    • Income Estimation: $113,836 - $156,217
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Allstate

Allstate
Hired Organization Address Salt Lake, UT Full Time
Are you a natural networker? Join Allstate’s sales organization and you can build a lucrative and rewarding career with ...
Allstate
Hired Organization Address Knoxville, TN Full Time
Are you a natural networker? Join Allstate’s sales organization and you can build a lucrative and rewarding career with ...
Allstate
Hired Organization Address Nashville, TN Full Time
Are you a natural networker? Join Allstate’s sales organization and you can build a lucrative and rewarding career with ...
Allstate
Hired Organization Address St. Louis, MO Full Time
Are you a natural networker? Join Allstate’s sales organization and you can build a lucrative and rewarding career with ...

Not the job you're looking for? Here are some other Property Special Investigations Unit (SIU) Project Manager (Remote) jobs in the Chicago, IL area that may be a better fit.

Technical Project Manager- Remote

Cardinal Intellectual Property, Chicago, IL

Project Manager

Naperville Community Unit School District 203, Naperville, IL