ERP Integration Support Specialist
Job Posting for ERP Integration Support Specialist at Alluvia Platform
Alluvia is a revolutionary ERP integration platform helping medium sized companies integrate eCommerce, CRM, EDI, 3PL, and Shipping apps with their ERP system.
Summary
We are looking for an ERP Integration Support Engineer! You will be working with our clients in resolving their production support requests on the Alluvia platform.
This position is based out of our Montebello, NY office. Please note this is NOT a generic IT Helpdesk position. Strong, proven technical skills as described below are required.
Responsibilities
- Resolve customer production support tickets through debugging, platform log file analysis, data mapping verification, etc., implementing and testing the appropriate fix.
- Implement, test and deploy client change requests.
- Work with back-end databases and raw data files for root cause analysis and resolution.
- Coordinate with other team members on issue escalation, including the implementation and development teams.
- Communicate with customers by phone and email on status and proper resolution.
Qualifications
- 3 years experience in enterprise software implementation or support roles, client facing is a plus.
- Strong troubleshooting and critical thinking skills.
- Great communication skills, both written and verbal.
- Strong organization and multi-tasking skills.
- Familiarity with different data formats and structures: XML, flat file, json, etc.
- Solid understanding of the Order to Cash and Procure to Pay processes at medium sized companies.
- Strong SQL query writing a must.
Preferred Experience
- SAP Business One, SAP BusinessByDesign or similar ERP platforms.
- eCommerce applications such as Shopify, Magento, ShipStation, etc.
- EDI transaction sets and trading partner setup
Job Type: Full-time
Pay: $85,000.00 - $105,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation package:
- Bonus opportunities
Schedule:
- Monday to Friday
Experience:
- ERP systems: 1 year (Preferred)
Work Location: In person
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