Talent Support Specialist (Call Center)

About Allwork:

AllWork® is a leading freelancer management and payments platform. We specialize in efficiently managing and paying various types of freelancers for businesses, including hourly, consulting, contract, and project-based workers. Our platform supports the evolving Modern Workforce, with freelancers becoming as prevalent as permanent employees in many companies.

The Role:  

AllWork® is actively seeking a Talent Support Specialist to join our call center team, an individual who excels in customer service and possesses a comprehensive understanding of HR processes to better support our dynamic freelancer management system. The ideal candidate is someone dedicated to service excellence, capable of providing exceptional support, and ensuring our clients and freelancers effectively utilize our web and mobile time & attendance and payroll platforms. This role is not only fundamental in maintaininghigh levels of client satisfaction but also pivotal in enhancing the overall user experience with our services. If you are passionate about connecting customer support with HR expertise and are committed to being an integral part of our team, we encourage you to apply for this key position at AllWork®.

• Answer and respond to customer inquiries promptly and accurately via phone, email, Zendesk, and chat. 

• Identify customer needs and assist them in using our web/mobile time & attendance and payroll platforms. 

• Provide general troubleshooting via phone calls and emails for any technical issues reported by customers. 

• Handle Data Entry on various platforms and perform Electronic Filing of employee data. 

• Assist with other general office duties as required.

• Utilize HR service/support knowledge to enhance customer interaction and solution provision. 

• At least 1 year of Customer Service Experience in a call center environment required. 
• Proven ability to manage calls and emails effectively in a high-volume setting. 
• Excellent written and verbal communication skills. 
• Strong multi-tasking abilities, able to manage multiple tasks simultaneously. 
• Knowledge of Zendesk or similar help desk software is beneficial. 
• Proficiency in Google Docs and Microsoft Office Suite is advantageous. 
• Familiarity with HR processes, particularly Onboarding/Payroll, is a plus. 
• HR service/support experience or HR knowledge is highly valued. 

Allwork is an Equal Employment Opportunity employer. We embrace diversity and inclusion, ensuring all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity or expression, marital status, or any other protected characteristic.