Job Posting for Client Relationship Administrator - Wealth Management at Allworth Financial
SUMMARY:
Our Client Service Team consistently strives for service excellence. Client Relationship Administrator’s work with our integration team and new partner advisor(s) on office integration. In addition to this, the Client Relationship Administrator is supporting client transition, focuses on the client experience and provides a high-touch experience with our clients. This position is critical to the success of our joining partner firms at Allworth Financial at large.
This is a full-time, Exempt role based out of San Jose, CA with 3 days of in-office work. The ideal candidate would be open to be in the office all five days of the work week during their training period.
The base salary range for this role is $60,000-$95,000 per year, with potential for an annual bonus and merit increase based off their performance and the company’s performance.
DUTIES AND RESPONSIBILITIES
Delivers an exceptional client experience to all clients
Partners with advisor team to set and achieve high service standards
Supports client transition and focuses on client experience
Ensures a seamless onboarding experience and works with clients to set a great first impression
Removes roadblocks for clients and focuses on ease of doing business
Delivers customized service with each client and demonstrates ownership for every request
Coordinates client appointments, processes requests received from advisors and clients
Answers phone calls and emails from clients; follow up on client requests
Submits transaction requests to the processing team to ensure completion and accuracy
Achieves high quality and accuracy of work
Understands department workflows, policies, and procedures to submit requests correctly and timely
Provides notary services for client transactions
Assisting other team members with tasks and projects as needed
Suggesting and implementing process improvements
Works with our Integration team and new partner advisor(s) on office integration
QUALIFICATIONS
10 years in the Financial Services industry
Passion for excellent service and client satisfaction
Excellent verbal and written communication skills
Ability to multi-task and prioritize work daily with frequent interruptions
Flexible and embraces change
Strong team player and approachable
High degree of professionalism
Proficient with Microsoft Office applications required
Proficient with Client Relationship Management (CRM) and Document Management workflow systems
BS/BA degree preferred; High school diploma or GED required
PHYSICAL REQUIREMENTS
Works in an office environment
Requires extended periods of sitting or standing at a desk, talking on the phone, and typing
Use hands, fingers to constantly operate a computer and office equipment, such as copy machine and printer
Occasionally move about inside the office to access file cabinets, office equipment, etc…
May carry or lift weight up to 10 lbs. in very limited occurrences
Salary.com Estimation for Client Relationship Administrator - Wealth Management in San Jose, CA
$63,814 to $86,052
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