Business Process Analyst

General information

Career area

Vehicle Remarketing

Work Location(s)

500 Woodward Avenue, Detroit, MI

Remote?

No

Ref #

14984

Posted Date

Friday, March 10, 2023

Working time

Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

Under the general direction of the Business Process Director and Team Lead, the Business Process Analyst is responsible for providing daily support for the SmartAuction and white label websites. This position is primarily responsible for general day-to-day internal & external customer support, reconciliation of daily settlement activities, facilitating operationalization of new programs and processes, mitigating risks, and monitoring of vendor activities and performance.

The Work Itself

• Provide superior customer experience ensuring all escalations, to our support mailbox, are handled professionally, timely, and accurately.
• Key customer support, as needed, ensuring we're exceeding their expectations
• Brings operational and settlement/payment expertise to support the implementation of new operational processes and/or enhancements to existing processes
• Daily monitoring and reconciliation of settlement / payment activities and prompt resolution of any discrepancies
• Identification and clear escalation of potential risks and issues to leadership
• Ensures all desk policy and procedures are maintained and accurate.
• Miscellaneous duties as assigned

The Skills You Bring

Type of prior related experience:

• College graduate with business-related degree
• Customer service experience is preferred (2 years)
• Specials skills/abilities/competencies required:
• Intermediate knowledge of Microsoft Office applications including MS Teams, Word, Excel, Access, and Outlook
• Must be critical thinker and effectively troubleshoot issues to identify solutions to customers needs
• Possesses excellent organizational and time management skills
• Projects a professional phone and email manner
• Possesses excellent communications skills (verbal, written, listening)
• Completes multiple tasks and assignments with minimal supervision
• Maintains high levels of motivation, performance, and personal integrity alighted with Ally's corporate values
• Identifies areas for continuous improvement and makes recommendations and/or implement solutions
• Is dependable and reliable
• Maintains a positive attitude and cooperative spirit
• Maintains sensitive and confidential information

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging

55,000

Experienced

65,000

Expert

80,000

Incentive Compensation: This position is eligible to participate in our annual incentive plan.