What are the responsibilities and job description for the Practice Support Specialist Washington DC Territory position at Alma Lasers?
Practice Support Specialist, Washington DC Territory
Summary
The Practice Support Specialist's goal is to make our customer’s life easier and set them up for success while assisting the capital team in the sales process. The Practice Support Specialist is to maintain and build relationships with customers post-sale, maximizing customer satisfaction and success. The Practice Support Specialist will unpackage and install equipment, teach best practices information, and provide support through marketing coaching. The Practice Support Specialist will have the opportunity for commissions from the sale of additional products, services, and consumables as determined by the company.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Account Management
- Provide consultative sales and support to customers
- Problem-solving
- Teaching best practices/Onboarding customers
- Uncrating and set up of Alma Equipment
- Help create social media posts and graphics for customers success
- Sale of additional products and services
- Keep customers engaged and primed for repeat business
- Build customer relationships in a professional manner
- Have technical knowledge to assist customers
- Comply with all safety policies, practices, and procedures
- Coach customers on how to market services tailored to their new equipment
- Participate in positive team efforts to achieve departmental and company goals.
- Maintain a professional appearance
- Proactive communication with customers
Competencies
- Organizational Skills
- Strong Direct Communication
- Emotional Intelligence
- Customer Service
- Professional Vulnerability
Education and Experience Required
- High School Degree, College Degree desired but not required, or comparable experience
- 1 years sales or account management experience
Skills Required
- Positive attitude and approach to the job responsibilities and the Alma team
- Microsoft Applications (MS Office, Excel, PowerPoint, and Outlook)
- Excellent organizational skills
- Ability to multitask and manage several customers’ needs
- Teamwork
Supervisory Responsibility
This position has no direct reports but assists in mentoring peers and other departments as needed.
Work Environment
This job operates in a professional office environment and medical offices. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 80 pounds.
Travel
This position requires 30% travel as needed.
Work Authorization
Documentation showing eligibility to work in the United States will be required.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Alma, Inc. is an Equal Opportunity Employer M / F / Disability / Veteran
Practice Support Specialist compensation is a Base (80K) uncapped commission position.
