What are the responsibilities and job description for the IT Desktop Support III position at Alpha Silicon?
Job Description
Full Job Description
| Title | IT Desktop Support III |
| Duration | 6 months it may extend |
| Location | 11500 Maybelline Road
North Little Rock, AR 72117 |
| No of Positions | 2 |
| Primary Skills | Maintaining various IT systems, |
Job Description: IT Desktop Support III
The Supply Chain IT associate is responsible for maintaining various IT systems, as well as providing strong customer service by utilizing good communication skills and an energetic, proactive approach.
Key accountabilities:
- Hardware support including Handheld and Truck Mounted RF Terminals, Scanners, Laser and Label Printers, pcs, laptops, monitors, general peripherals, IP phones.
- Software support including Windows 10/11, MS Office, MSOffice 365.
- Specific system support including security badging systems, and light camera support.
- Printer preventative maintenance and support.
- Security patching of systems as necessary.
- Support IT break/fix for the site using standard helpdesk software to manage the flow and priority of requests.
- Complete New Deployments for PCs, Laptops utilizing company standard imaging practices
- Deploy Cisco IP phone handsets as required by the business. (Endpoint support only)
- Basic Networking tasks including basic troubleshooting of endpoints, patching new endpoints into the network, basic wireless authentication configurations for endpoints.
- Maintain strong communication with the local site leadership and IT teams to ensure day to day success. This includes being the primary IT point of contact for the local plant manager.
Work Schedule:
- The base schedule is Monday through Friday 8PM to 5PM onsite. A swing schedule to accommodate additional shift startup may be required.
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