Support Specialist

Temp-To-Hire - SUPPORT SPECIALIST - ALPHABEST EDUCATION - Winston-Salem, NC

Job Description

AlphaBEST is where adventure begins. It's where teaching to the test ends and teaching to life begins. For elementary-age students who bring their curiosity into our extended day program, AlphaBEST delivers. We are the premier provider of after-school programming that focuses on connecting children to the world around them. From art and culture to robotics and STEM-based curriculum, we have fun creating a learning environment for our explorers seeking adventure. How can we have so much fun? We use technology and lots of it! And we are looking for people to keep the fun going. Could that be you? If you answer "yes" to these questions, then this might be the opportunity you are looking for:

Do you like to learn about new software systems?

Are you a quick learner?

Are you a problem solver and love helping others when they are frustrated with technology?

Are you the one people call when they have an issue?

Can you work by yourself when needed?

Do you work well with others?

Position Objective:

This temporary position within the IT department is ideal for someone passionate about helping others succeed. While previous technology experience isn't required, enthusiasm for learning and providing excellent support is key. The successful candidate will primarily focus on assisting our field teams by responding to support tickets and completing essential behind-the-scenes administrative tasks in the area of technology systems. We'll provide comprehensive training and gradually increase responsibilities as your skills develop. Based at our Winston-Salem office, you'll support AlphaBEST staff nationwide through our support ticketing system. This position has the potential to become permanent closer to the start of the school year (August 2024).

Pay: $18/hr-$20hr (Based on education and experience)

Schedule: Monday through Friday, 8 am - 5 pm

Location: AlphaBEST Innovation Center, Winston-Salem, NC

Key Responsibilities:

• Efficient Ticket Resolution: Ensure a smooth workflow and rapid responses to new and existing technology system support tickets.
• Collaborative IT Support: Assist the IT team with various ongoing projects, receiving in-house training to expand your skill set.
• Exceptional Customer Service: Deliver top-notch support to AlphaBEST staff via email, phone, and chat channels.
• Data Management and Reporting: Maintain accurate records within the ticketing system and assist with generating reports as needed.

Qualifications:

• Basic Computer Proficiency: Demonstrate a solid grasp of fundamental computer operations.
• Microsoft Office and Google Workspace Comfort: Experience with these essential productivity suites.
• Excellent Communication: Possess strong written and verbal communication skills.
• Time Management and Organization: Proven ability to prioritize tasks and meet deadlines effectively.
• Problem-Solving Mindset: Enjoy creative problem-solving and finding solutions independently.
• Team Player: Ability to thrive both independently and within a collaborative team environment.

Join us today! Let's put more wonder in the world!

AlphaBEST is an Equal Opportunity Employer