CityFlo Services Manager

We create smart innovations to meet the mobility challenges oftoday and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric busesand driverless trains, as well asinfrastructure, signalling and digital mobility solutions. Joining us meansjoininga truly global community ofmore than70,000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

Purpose:

• Lead the CityFlo Service, warranty, and aftermarket support organization.
• Manage the overall Project Product Introduction (PI) activities and in particular Reliability Growth to achieve Warranty closure.
• Takes over day-to-day responsibility during the warranty periodfrom the Project Managerin representing the project in all Product Introduction-related matters towards the customer.
• Represents the PI function within the Project Core Team and in front of the customer.

Reports directly to the D&IS Regional Services Director.

Key Responsibilities:

• Part of Project Core Team in all applicable Product Introduction deliveries & execution/activities, from the start of the project (D1).
• Ensures that PI processes & instructions are implemented, communicated, used and supported in the project (internally & externally including customer). Be formalized in Warranty/PI Management Plan
• Ensures that sufficient and adequately skilled resources are available to produce the PI deliverables
• Manage the full Project Warranty Work Package
• Manage Reliability Growth with customer and internally (Kx, Field Modifications, ...) to achieve the contractual Reliability target (ensure that delivered products receives agreed rectification)
• Ensures that field experience and field-data (REX) is captured & feed-back to the project/organization in accordance with the PI processes during start-up, design, realization (manufacturing) and field support phases
• Ensures that all PI related deliverables (during project reviews / DFQ) are performed in a timely manner and delivered in accordance with contract & PI standards, through planning, communication (report to Project Core Team) and control
• Establish the strategy and mobilization plan for commissioning & warranty period (including the clear definition and agreement for the use of the customer's infrastructure)
• Ensure adequacy of customer infrastructure to support PI intervention & activities
• Implement an incident management process to follow-up NCR's/8D with Quality
• Ensure closure of Open Items, the field modification/retrofits and reporting on same
• Manage project dedicated PI staff
• Ensure appropriate internal and external audits and assessments
• Ensure respect of AZDP and Customer EHS requirements for all Customer Site activities with the support of EHS team representatives
• Coordinate Obsolescence management for proper evaluation of last time by end spart parts (applicable for DIS)
• Ensures adequacy of supplier commitment with contractual warranty requirements
• Ensures supplier charge-back agreement and execution"
• Identify potential additional Services sales opportunities arising during warranty period

Performance Measurements:

• Achievement of contractual reliability (milestone) targets
• Achievement of contractual availability (milestone) targets
• Achievement of end of general contractual warranty on time
• Adherence to Warranty Budget
• Containment and solution of K1S/K2/K3 issues on time
• FQA Gate Review GO on time
• Audit results (internal and external)
• Customer satisfaction survey result

Qualifications:

• Bachelor's Degree in Engineering, Business, or a related field
• Experience in project execution, team management, product knowledge, EHS, and data analytics
• Preferred candidates will have field experience, understand RAMS analysis, and have experience in contract management and customer-facing roles
• A positive attitude, team-focused approach,and desire to learn and grow are a must!

Alstom offers competitive salaries, an excellent benefits package,and flexible work options, as well as a uniquely diverse and unified team of professionals.Our culture supports an environment where employees can continuously learn andgain professional growth through education,exciting projects and career mobility.Alstom recognizesyour achievementsand excellent performancethrough variousperformance incentive, recognition and reward programs. Our commitment is to you, the employee.Come work in anenvironment that is driven byintegrity, innovationand visionary thinking. Make switch to a new track and join Alstom today!

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Accommodations for Applicants with Disabilities

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Successful applicants will be required to undergo pre-employment drug testing for unauthorized substances. Marijuana and medical marijuana are considered unauthorized substances. Additionally, upon date of hire, applicants will be required to complete the U.S. Department Homeland Security's I-9 form confirming identity and authorization to work in the United States.