What are the responsibilities and job description for the WGL - Operations Clerk position at AltaGas?
Position Summary
Washington Gas is seeking two talented Operations Clerks! Operations Clerks support Operations Dispatch and System O&M field crew activities by researching, processing, and documenting work activities for compliance and providing necessary information both internally and externally and service to customers. They are responsible for supporting dispatching operations during emergencies and providing necessary information both internally and externally. Clerks also perform research, maintain logs, prioritize work, multitask, and may be temporarily transferred to perform duties of higher graded roles on occasion as needed.
Join the Washington Gas team today!
What You'll Do:
Receives, codes, processes, verifies, and maintains accurate and complete records on work activities generated by customers, one-call center, other departments, and field crews.
Responsible for communicating with government jurisdictions, emergency services personnel, media representatives, field personnel, and customers to provide information necessary to control emergencies.
Responsible for the accuracy and completeness of various workload logs for compliance documentation, workload planning, and internal/external notifications.
Participates in the training of new Operations Dispatch employees as needed.
Responsible for providing research for decision-making during emergencies by utilizing CAD, SmallWorld, and other manual and computer-based record systems.
Initiates and updates CTS conditions and WMIS work requests.
Initiates contact or responds to calls from customers, permit agencies, one-call center, contractors, excavators, and internal company sources regarding the status of construction and maintenance activities.
Initiates permit requests in Web Portal and D.C. WEPS.
Initiates permit process for construction and maintenance activities for both company and contract work and tracks progress for control. Obtains verbal authorizations from various jurisdictions for emergency work activities and follows up with appropriate applications after the fact.
Provide support to Dispatch Specialists.
Analyze leak orders originating from customers or System O&M field operations.
Initiates and verifies various work types that generate work requests.
Responsible for timely phone call management.
Creating and dispatching orders in Click when necessary.
Comply with company and department policies and demonstrate required behaviors as defined by the Operations Dispatch leadership team.
What You Bring:
A high school diploma or GED equivalent is required.
2 years of experience within an operations area.
Familiarity with SAP, SMALLWORLD, WMIS, CTS, Web Portal, Web Extender/Application Extender tracking systems preferred.
Working knowledge of Microsoft Office products is required.
Shift Work: Required
Use of Personal Vehicle: As Required
Union: Yes
Washington Gas is proud to value diversity in its workforce and encourages United States military veterans and current service members who meet the qualifications to apply.
Why AltaGas?
AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide clean and affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions - from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.
We deliver clean and affordable natural gas to approximately 1.7 million customers' homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States.
For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.
For U.S. hires: U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.
