E-Commerce Associate Lead

We are a rapidly growing bathroom furniture company dedicated to providing high-quality products and exceptional customer service to our clients. We are currently seeking a proactive and customer-focused individual to join our team as a Lead Ecommerce Associate. This position offers the opportunity to make a significant impact on our customers' experience and satisfaction.

Job Description:

As the Customer Service Lead for our bathroom furniture company, you will be responsible for overseeing the customer service operations and ensuring that our customers receive prompt and effective assistance. Your primary duties will include managing customer inquiries, resolving issues, and handling returns to enhance customer satisfaction.

Key Responsibilities:

- Respond to customer inquiries and provide timely and accurate information

- Resolve customer complaints and issues in a professional and efficient manner

- Processing any and all orders including replacements and returns

- Maintain accurate records of customer interactions and transactions

- Collaborate with the warehouse and all other departments to improve the overall customer experience

- Informing customers of prices, shipping dates, anticipated delays and additional information

- Identify opportunities for process improvement and efficiency by reviewing orders

Qualifications:

- Proven experience in a customer service leadership role, preferably in an e-commerce setting

- Familiar with Order fulfillment processing, reporting and data entry

- Excellent communication and interpersonal skills

- Strong problem-solving abilities and attention to detail

- Ability to work effectively in a fast-paced environment

- Proficiency in computer skills and familiarity with e-commerce platforms

- Experience in the furniture or home decor industry is a plus

If you are a customer-focused individual with a passion for delivering exceptional service and leading a team to success, we invite you to apply for the Lead Ecommerce Associate position. Join us in creating a positive and memorable experience for our customers. Apply now to be a part of our dedicated team!

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Experience:

• E-commerce: 1 year (Preferred)

Ability to Commute:

• Kansas City, MO 64127 (Required)

Ability to Relocate:

• Kansas City, MO 64127: Relocate before starting work (Required)

Work Location: In person