AVP, Product and Service Delivery

About Our Company

At Altais, we’re looking for bold and curious clinicians and innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, advanced care providers, patients, and the clinical community. At Altais, we’re building breakthrough clinical support tools, technology, and services to let doctors do what they do best: care for people. We invite you to join our growing passionate team as we change the game for the future of healthcare and enable the experience that people need and deserve. Altais family of companies include Brown & Toland Physicians, Family Care Specialists and Altais Medical Groups.

About Your Team 

 Are you looking to work with a high performing, fast growing and dynamic team focused on operational excellence in driving our products and services? We are 4,000 physicians, working in over 40 cities throughout California, caring for more than 500,000 patients. If you are passionate about reshaping healthcare and want to work for a mission driven organization where new ideas and innovation are valued, then we would like to meet you. 

About Your Work 

Join our Health and Innovation team as the Associate Vice President, Product and Services Delivery, reporting to the Chief Health and Innovation Officer where you'll play a pivotal role in designing and delivering customer delight. Your role will involve responsibility for our Product and Services design and delivery model to design innovative, sometimes transformative, solutions delivered on time and with operational excellence.

As the Associate Vice President, Product and Services Delivery you'll work closely with our product leaders and stakeholders.  Your responsibilities include ensuring consistency in approach, drive cross-functional collaboration, and ensure tight connection with operating teams critical to the support of all products and services.  We seek individuals with a strong commitment to customer and patient-centered care and a passion for promoting health and wellness with our high quality product and services.  

Are you a dynamic leader with a passion for turning ideas into reality? Join our team and drive the execution of cutting-edge projects that align with our vision and mission.  This position is located in the California Bay Area.   Currently, we are a primarily hybrid workforce where you will occasionally be asked to visit our Oakland City Center location.  

You will focus on:

• Innovation Implementation: Take new ideas, products, and programs from concept to execution, aligning with company goals and customer needs.
• Development of Implementation Roadmaps: Develop comprehensive implementation roadmaps and project plans to guide the execution of new projects, outlining key milestones, timelines, and resource requirements.
• Team Leadership: Lead cross-functional teams responsible for executing new projects, holding team members accountable for project deliverables, and driving alignment towards project goals.
• Infrastructure Development: Collaborate with other teams to build the necessary infrastructure within the organization to support new programs, including identifying and implementing the right people, processes, and technology.
• Monitor and analyze key performance indicators, making data driving decisions to optimize deliver performance and customer satisfaction 
• Drive continuous improvement initiatives to optimize processes, increase efficiency, and enhance the overall effectiveness of innovation implementation efforts.
• Track and analyze key product metrics, gather customer feedback, and iterate on features to improve product performance and user satisfaction
• Communicate product updates and progress to stakeholders, including executives, and team members, Create and manage the integrated product roadmap process across product and service lines, prioritizing features and enhancements based on customer feedback, market research, and business objectives.
• Develop pricing strategies that maximize revenue while remaining competitive in the market. 
• Maintain ownership of the Profit and Loss (P&L) for the product and service delivery division, driving profitability and cost efficiency. 
• Develop and implement processes and systems to streamline delivery operations and improve efficiency. 
• Stay abreast of industry trends and best practices, continuously seeking opportunities for innovation and improvement. 
• Collaborate with sales, marketing, and product development teams to align delivery strategies with overall business objectives.
• Represent the company in client meetings, industry events, and other relevant forums, showcasing our capabilities and fostering a positive brand image.

The Skills, Experience & Education You Bring 

• Bachelor's degree in business administration, engineering, or a related field; MBA or advanced degree preferred. 
• 7 years of experience in a senior leadership role overseeing product and service delivery operations. 
• Proven track record of successfully managing accounts, setting pricing strategies, and driving profitability. 
• Strong financial acumen, with the ability to analyze P&L statements and make strategic decisions to optimize performance.
• Strong consulting skills, preferable in a healthcare related industry.
• Excellent interpersonal and communication skills, with the ability to effectively collaborate with diverse teams and influence key stakeholders.
• Demonstrated leadership ability, with a track record of inspiring teams to achieve ambitious goals and deliver exceptional results.
• Strategic thinker with a customer-centric mindset and a passion for driving continuous improvement.

You Share our Mission & Values 

• You are passionate about improving the healthcare experience and want to be part of the Altais mission. 
• You are bold and curious- willing to take risks, try new things and be creative. 
• You take pride in your work and are accountable for the quality of everything you do, holding yourself and others to a high standard. 
• You are compassionate and are known as someone who demonstrates emotional intelligence, considers others when making decisions and always tries to do the right thing. 
• You co-create, knowing that we can be better as a team than individuals.  You work well with others, collaborating and valuing diversity of thought and perspective.   
• You build trust with your colleagues and customers by demonstrating that you are someone who values honesty and transparency. 

Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. 

The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate’s qualifications, skills, experience, and geographic location. This base pay range is specific to California and can vary based on Bay Area, Metro LA, and Greater California regions which may not be applicable to other locations.

Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants’ to learn how we collect and process your personal information when you apply for a role with us. 

Physical Requirements: 

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of workday. 

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.