Crisis Support Counselor

Location: Remote (Hybrid)

Alter Management, LLC is currently seeking a full-time Crisis Support Counselor. Alter Management is an innovative, evidence-based treatment program specifically designed to treat primary mental health substance use disorders. Our mission is to transform lives and produce profound societal change by improving mental health and addiction recovery success rates. Our dedicated team of professionals employ a comprehensive, multidimensional approach to create a more well-rounded and personalized experience for each individual seeking treatment.

Overview:

Crisis Support Counselors are critical to the success of the CalMHSA crisis support program, which seeks to connect people with peers who can counsel them from a place of empathy, understanding, and hope for recovery. You will engage in time-limited, culturally proficient, non-clinical emotional and crisis support sessions to affected populations; individuals and communities in recovering from the effects of natural

and human-caused disasters by assisting survivors in understanding their current situation and reactions, mitigating stress, developing coping strategies, providing emotional support, and encouraging linkages with resources and longer-term supportive services, including but not limited to relevant Individual Crisis Counseling, Group Crisis Counseling, Brief Educational or Supportive Contact, Public Education, Assessment, Referral and Resource Linkage and Community Networking and Support. Leads support both help seekers and peer counselors, keeping their experiences top of mind.

Who you are:

• You are self-motivated, have people management skills and take initiative when you see opportunities for growth.
• Expert multitasker: You are extremely focused and can effectively prioritize and monitor multiple tasks at one time in a fast paced environment.
• Effective communicator: You articulate clearly and effectively with staff and help-seekers on our platforms. You stay focused and concise while being caring and positive.
• Problem-Solver: You are a critical thinker who can quickly identify problems and bring your best solutions to the table. You are motivated to take action.
• A big thinker: You love to team up! You are always thinking of ways to better the quality of service to our help seekers and other staff.
• Tech-Savvy: You are proficient in online communication and are comfortable navigating new and exciting websites and online platforms. Proficient in operation of a laptop.
• Emotional Intelligence: You are motivated and equipped to help people who are struggling.

DUTIES

• Provide Outreach in the county to individuals and families affected by natural and human-caused disasters to include recent severe winter storms, flooding, and mudslides by assisting survivors in understanding their current situation and reactions, mitigating stress, developing coping strategies, providing emotional support, and encouraging linkages with resources and longer-term supportive services.
• Works with individuals, families, and groups to provide crisis counseling service. Services

include outreach, emotional support, individual and group crisis counseling, public education, and

referrals when needed, conducted in office.

• Connect with community members who are requesting Crisis Counseling services via the CCP Work

in a culturally sensitive manner with individuals, families, and groups to provide emotional support,

individual and group crisis counseling, public education, and referrals when needed.

• Possess knowledge of local and statewide resources and assistance available to individuals and

families impacted by natural and human-caused disasters by assisting survivors in understanding their current situation and reactions, mitigating stress, developing coping strategies, providing emotional support, and encouraging linkages with resources and longer-term supportive services.

• Possess a basic understanding of natural and human-caused disasters and stay updated with the latest FEMA and STATE guidelines.
• Establish trust with help seekers and identify resources that would benefit their situation.
• Provide counseling to help seekers, promote resilience and successful coping techniques, and explore the

Help seeker’s mental and emotional state-of-mind through active, comforting, positive, and problem-solving

language.

• Use the designated digital applications to collect and enter CCP (Crisis Counseling Assistance and

Training Program) service data in an accurate and timely manner.

QUALIFICATIONS

• At a minimum, shall have a high school diploma or General Education Development.
• Experienced in operation of a laptop. Proficient in online communication and are comfortable navigating new and exciting websites and online platforms.
• Bilingual (preferred, but not required): Spanish, Chinese, Tagalog, Vietnamese, Korean, Armenian, and Persian.
• Training will be provided, no experience necessary.
• Ability to relate to others through life crisis experience. (preferred)
• Individuals at high-risk for domestic violence
• Individuals at high-risk for suicide
• Comfortable counseling the following individuals:
• Youth, particularly Transitional Age Youth (TAY) and elementary age youth
• Parents, families, and caregivers for young children.
• Older Adults
• Veterans
• LGBTQ Communities
• Comfortable counseling a wide variety of individuals:
• African American communities
• Latin and Hispanic populations
• Native American/Tribal communities
• Pacific Islander Demographic

Experience:

• Preferred 2 years of crisis intervention work experience beyond volunteerism accompanied by a Bachelor's degree with a human services major (social work, counseling, psychology etc).

AND

• You are able to dedicate 40 hours per week to a company that operates 24/7, including working rotating, traditional and non-traditional hours (nights, weekends, and holidays).

SCHEDULE

• Temporary/Seasonal Position (possibility of transition to permanent position)
• 8 hour shift

WORK REMOTELY

• Hybrid Model: Work from home with outreach in the community

Job Type: Temporary/Seasonal Position

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Schedule:

• 8 hour shift
• Evenings as needed
• Monday to Friday
• Weekends as needed

Work Location: In person