Clinical Service Desk Analyst
Job Posting for Clinical Service Desk Analyst at Altera Digital Health Inc. United States
Clinical Service Desk Analyst
The primary purpose of this role is to provide service desk support to client users and any other duties as needed.
Shift: Sunday, Monday, Thursday, Friday, Saturday 2:00pm-10:30pm
Responsibilities:
- Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team.
- Provides first-line technical support when handling calls, in order to provide time-of-call resolution to calls whenever possible.
- Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems
- Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands.
- Assist in the maintenance of the Service Desk Knowledge Base.
Qualifications:
Academic and Professional Qualifications:
- BA or BS degree preferred or other relevant combination of training and experience.
Experience:
- 2- 4 years moderate experience in providing service desk support preferred
- 2 years clinical application experience
- Troubleshooting experience
- Customer service experience
- Knowledge of clinical or healthcare applications
Travel Requirements:
- May require local travel
- May require other travel for business needs
Working Arrangements:
- May be required to work off hour shifts or be assigned to an on-call rotation.
- 24/7 Support
- Work is performed in a standard office environment with minimal exposure to health or safety hazards
Salary.com Estimation for Clinical Service Desk Analyst in Melville, NY
$57,668 to $71,896
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