Nurse Coordinator

KISx Card, LLC is seeking a Nurse Coordinator to assist with the daily customer service and scheduling of patients for our KISx Card and KIS Imaging programs. The primary roles of the Nurse Coordinator are to ensure exemplary customer service while interacting with the Nursing Team and coordinating the scheduling of exams for all requesting patients. The KISx Card and KIS Imaging programs provide participating members with the opportunity to schedule high-end radiology procedures including MRI, CT, and PET scans within a proprietary network of providers with little or no out-of-pocket expense to the employee. It is extremely rewarding work to see the impact that you can have in helping individuals receive the healthcare that they need while saving both the members and employers a tremendous amount of money. Do not miss the chance to be part of a great team and growing organization that is repairing the US Healthcare system.

What You’ll Do:

• Educate incoming patients about the program benefits and processes (on telephone and via email)
• Collection of patient demographic, eligibility, and medical information
• Coordinate scheduling of patients
• Enter case notes within patient files and customer accounts
• Ensure every member has a positive experience when scheduling and/or interacting with the program
• Work closely with all facets of the business, primarily with clinical nurses and operational team members.
• Establish and maintain strong relationships with imaging and surgical facilities to support the patients care and the company’s growth.
• Ensure providers and team members inquiries are handled effectively and timely.
• Proactively identify challenging situations and ensure appropriate action is taken to mitigate escalation with our business partners.
• Attend departmental meetings and stay up to date on all business initiatives related to the clinic

It is extremely important that the candidate is professional in handling all situations and communicates effectively within a team environment.

What You Bring:

• Team player – The ability to work with the whole team and are willing to contribute in any many necessary to accomplish our goals.
• Ability to foresee problems before they become an issue.
• Ability to deal with difficult situations as they arise.
• Accountability – You are on a team of other professionals; you must have a level of self-awareness and common sense to own your work and be accountable to the team for the betterment of the company.
• Friendly and personable personality – You are the face and voice of what we do and how you present yourself is key to our success.
• Excellent verbal and written communication skills are required, as are exceptional organizational and time management skills.

EXPERIENCE

• Must have extensive customer service experience preferably in a healthcare setting.
• High School Degree, Associate, Bachelors or higher
• Highly organized and strong attention to detail.
• Must enjoy working in a team environment.
• Must be fluent with computers and able to adjust and work within the company specific scheduling software, Microsoft excel and other various applications.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, or disability.

Job Type: Full-time hourly