Attendant Room Housekeeping- Westin Monache Mammoth

ALTERRA MOUNTAIN COMPANY OVERVIEW:

A FAMILY

The company owns and operates a range of recreation, hospitality, real-estate development, food and beverage and retail businesses. Headquartered in Denver, Colorado with destinations across the continent, we are rooted in the spirit of the mountains and united by a passion for outdoor adventure.

Steamboat, Winter Park Resort; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain, Big Bear Mountain Resort; Stratton; Crystal Mountain Resort, Snowshoe; Tremblant, Blue Mountain; Deer Valley Resort; Solitude Mountain Resort; CMH Heli-Skiing & Summer Adventures, Alpine Aerotech.

RESORT OVERVIEW, CULTURE AND VISION:

At the Westin Monache Resort, Mammoth contemporary elegance redefines mountain lodging.  The Westin Monache is Mammoth Mountain’s only luxury, full-service, four-diamond hotel offering gracious hospitality, a majestic setting and Westin’s standard of excellence.  The Westin Monache Resort Mammoth is a 230 all-suite resort just steps from The Village at Mammoth. The resort is located adjacent to the village gondola with direct access to the Mammoth Mountain Ski Area. The Westin brand is built on four unique differences – tradition, distinctive hotels, products and service. We look for ‘people who make the difference’, a Westin legacy where associates deliver a consistent and memorable level of service at all times.

Position Summary:

• Assist the Housekeeping Department by maintaining overall cleanliness of the hotel, guest rooms and assisting with guest needs
• Other duties as assigned by Manager or Supervisor

Essential Functions:

• Clean guest rooms in accordance with established quality, performance and time standards to allow a sufficient quantity of vacant and clean guest rooms for sale
• Clean occupied guest rooms in accordance with established quality, performance and time standards to allow a premium level of room cleanliness during a guest’s stay
• Clean and reset guest bedroom, bathroom, kitchen, living and dining areas according to established standards of cleanliness and time required to completion
• Organize and stock cleaning cart and linen closets on assigned floors
• Perform cleaning tasks using hotel cleaning products and cleaning equipment to adhere to health and hotel standards
• Perform other duties as requested, including but not limited to cleaning unexpected spills and executing special guest requests
• Assist other housekeeping Associates in maintaining clean and organized work and common areas
• Communicate with Associates, management, clients, owners and others in a courteous and professional manner, and in accordance with Westin Brand Standards
• Positively and professionally respond to manager/supervisor requests to complete tasks assigned including but not limited to, cleaning guest rooms, re-cleaning rooms that do not meet established standards, cleaning common areas, completing checklists and other duties assigned
• Embrace and apply The Westin and Marriott Culture and Core Values in all work activities and interactions by actively participating in trainings, learning opportunities and other related Associate programs

Position Qualifications:

Competencies:

Associates of Alterra Mountain Company are expected to demonstrate competencies in the following core areas:

• Demonstrates Personal Excellence:

Is honest and principled; develops self and inspires others; exhibits confidence and courage; is resilient and optimistic

• Builds and fosters relationships:

Cooperates and collaborates; leverages outputs with others’ input; works with a team; is a clear communicator; aligns their actions with the company’s vision

• Champions the guest:

Is oriented to quality service; creates emotional connections that drive guest loyalty; delivers a premium guest experience

• Develops successful strategies:

Understands the company values; displays awareness of competition in the market place; demonstrates Intrawest and Westin knowledge and commitment

• Creates the new and different:

Prevents and solves problems; suggests and advocates process improvements; is systematic and rational

• Drives results:

Follows work plans and priorities; multi-tasks; is personally accountable for actions

Education and Certifications

• High School Education or GED preferred

Experience and Skills

• 1-2 years of hospitality Housekeeping experience preferred

• Must be able to speak, read, write and understand the primary language(s) used in the workplace

Physical Demands

• Most work tasks are performed indoors- temperature is moderate and controlled by environmental systems

• Must be able to stand and exert well-paced mobility for up to an average shift of 8 hours

• Must be able to lift up to 50 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis

• Must be able to exert well-paced ability in limited space and to reach different floors of the building on a timely basis

• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees

• Vision occurs continuously with the most common visual functions being those of near vision and depth perception

• Requires manual dexterity to use and operate all necessary equipment and products

• Able to wear personal protective equipment including but not limited to non-slip shoes, protective eye wear, and protective gloves

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

Other Requirements:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

• Conform with and abide by all regulations, policies, safety rules, work procedures, and instructions

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position- associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel

• Attendance at all scheduled meetings and training sessions is required
• All associates must maintain a neat, clean and well-groomed appearance per standards
• This position is required to wear a uniform as stipulated by Resort standards
• Employment for this job is contingent upon the successful completion of a background check

• This job description in no way states or implies that these are the only duties to be performed by the associate in this position- associate(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

• Must be able to perform spring and fall deep cleans.
• Hotel's suites are removed from salable inventory and thoroughly cleaning it to more exacting standards than is normally performed during the daily housekeeping
• All guestrooms are deep-cleaned two times a year depending on the occupancy level of the hotel.
• Uses of additional cleaning supplies are used.
• All safety devices are provided year round when using chemicals, including, but not limited to: goggles, face mask, gloves and ladders.
• Furniture is moved by houseman not housekeeper.

*Full Time Attendant Room Housekeeping is eligible for a Mammoth Mountain winter ski and summer bike pass

The Westin Monache Resort is an Equal Opportunity Employer