Supv - Trainees

Overview

We are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters. We're building a workforce that thrives on collaboration, inclusion, and innovation. We hope connecting you to a potential role is just the beginning.

Responsibilities

Responsibilities

Overview

Act as an internal Inbound Sales expert and partner with all locations within Altice East and West to help assess, measure, and enhance new hire and tenured agents' performance.

• Act as a liaison between L&D and Sales and Inbound Operations. Act as the Mentor/Lead for new agents during the nesting period
• Ensure newly hired employees have the necessary access to all systems needed to perform their functions
• Partner with local managers to identify and analyze areas of opportunities in support of business goals and monitor Sales agents overall effectiveness positioning AUSA products and services
• Consult, train, mentor, and coach agents to sell or retain customer relationships, PSU's and revenue generating products and services
• Execute local Sales training programs for existing agents (boot camps) and keep updated on new training methods and techniques as well as launches of new products and services
• Assess and analyze business needs and submit recommendations on training plans and programs to enhance agents' knowledge and skills
• Develop and maintain training materials related to sales initiatives including presentations, job aids, participant handouts, virtual class materials, and other resources
• Work cross-functionally between Altice Sales West and East to help measure, analyze and enhance channel performance
• Assist the Sales Leadership with floor coverage as needed
• Coordinate communication related to Sales initiatives, products, and processes
• Effectively and efficiently coach others on specific Sales techniques
• Performs all work-related tasks in a manner that is consistent with Altice Sales policies and procedures

Qualifications

Qualifications

• 2 - 3years of Retention/Sales experience (preferred)
• 2 - 3 years of Training/Mentoring experience (preferred)
• 1 year of Management experience (preferred)
• Ability to travel up to 50%
• Must have the ability to multi-task in a Sales environment
• Solid knowledge of IDA, DART, and KDB
• Strong knowledge of Sales processes
• Solid knowledge of competitive landscape
• Strong Excel, Word, and Power Point skills

Preferred Experience

• English/Spanish Bilingual skills a plus
• Excellent interpersonal skills with emphasis on negotiating and problem solving
• Presentation/coaching skills
• Strong leadership, creativity and analytical skills
• Strong interpersonal, organizational and time management skills
• Ability to multi-task in a fast-paced environment, act with a sense of urgency, and interface with all levels of the organization
• Contribute positively to the organization, both individually and as part of a team
• Articulate, with strong oral and written communication skills
• Ability to work independently and be self-motivated.
• Bachelor's Degree

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.