Claims Manager

Alto is seeking an Insurance & Claims Manager to play an integral role in mitigating organizational risks and driving operational efficiencies through oversight and management of Alto’s insurance and claims program. This person will collaborate closely with Alto’s internal stakeholders (Field Operations, HR, and Executive Leaders) as well as for Alto’s customers and external partners (Insurers, Medical Providers). They will serve as the primary point of contact for all insurance and claims-related matters.

What you'll do:

• The position will be responsible for the management of commercial insurance requirements, applications, documentation, and claims, including general liability, workers compensation, auto, and property 
• Efficiently analyze claims on a multi-line basis in a dynamic environment to ensure losses are appropriately noticed to insurers and third-party administrators (TPA). 
• Ensure the proper and efficient handling of claims, gathering data on claims for both record keeping and loss forecasting purposes, and estimating the financial value of claims 
• Serve as the primary claims management contact internally as well as for insurance brokers, carriers, adjusters and TPAs 
• Contribute to the insurance-related claims and litigation management strategy 
• Lead Risk Management team efforts in policy administration, claims handling/tracking, and certificates of insurance. 
• Drive improved claims management performance by operationalizing the design, analysis and delivery of claims related documentation and information (metrics/benchmarking) 
• Review insurance requirements for Alto’s vendors and insurance requirements required by Alto’s customers/partners. 
• Provide feedback to internal partners regarding the availability and appropriateness of such insurance requirements. 
• Respond to internal questions regarding insurance coverage and documentation in partnership with other key partners. 
• Manage insurance applications and policy documentation to ensure timeliness and accuracy of negotiated terms. 
• Support business operating teams on necessary insurance and documentation required for licensees, regulatory agencies, and various due diligence requests. 
• Utilize claims data to create policies/procedures that will improve company practices. 
• Perform other duties as assigned

What you bring to the table:

• 5 years of direct claims and/or policy handling experience which may include work within an established, multi-faceted risk management team or work at an insurance company or broker; insurance designation a plus 
• Broad knowledge across all lines of commercial insurance that includes solid understanding of insurance applications, policies, certificates, and claims reporting requirements. 
• Demonstrated experience with policy documentation and claims management, tracking, subrogation and settlement negotiations
• Highly collaborative, excellent communication skills, and strong intellectual curiosity
• Sharp critical thinking and analytical skills
• Bachelor's degree is strongly preferred